Customer Service Medical Assistant
Resume:
Wendy Lapping
San Antonio, TX 78233
Cell: 210-***-****
E-Mail: ************@*****.***
Professional Summary
I have several years of Retail Customer Service and Fourteen years helping the public in the Medical Field. Dealing with the public in person or on the phone I do have the experience and the know how to problem solve and give 110% to my job. I am a quick learner and can multitask as well.
Core Qualifications
Customer Service Retail
Open Credit Card Accounts
Credit Card Payments
Bank Deposit
Balance Cash Drawer
Problem Solve Customer Complaints
Operate Cash Register at Checkout Line
Medical Assistant
Receptionist Check In/Out
Post co payments
Insurance Verification
Prescription Refill
Electronic Medical Records
Procedure Scheduler
Order DME Supplies
Submit Electronic Claims
Office /Hospital Coding ICD 9 and ICD 10
Work Experience
March 2012 to June 2015
The Cleaning Authority San Antonio, TX
Cleaning Crew
Sent out on assignment to clean residential homes a weekly, biweekly, monthly basis. Sweeping mopping vac, bathrooms, kitchen, living areas.
October 2012 to March 2015
Brass Ring Properties San Antonio, TX
Independent Contractor-Clean Make Ready Rental properties
Clean from top to bottom sweep, mop, vac, window, bathrooms, kitchens, bedrooms to make move in ready.
April 2012 to March 2015
E & L Cleaning Services- Commercial /Residential Schertz, TX
Supervisor Evening Cleaning Crew
Contract with commercial company in Schertz to clean and maintain the offices and kitchen, restrooms, warehouse, break room, Sweep, vac and mop. Oversee six other employees doing the various duties.
October 2007 to November 2008
Dr.Joyce Theard- Gastroentology San Antonio, TX
Procedure Scheduler
Discuss in office with patients the instructions for the night before colonoscopy or endoscopy. Prescription refills fax to pharmacy. Schedule time slot for procedure with hospital and outpatient surgery center.
Fax and email reports to doctor. Verify Insurance prior to procedure, Code
Patient’s office visits Electronic medical records, file reports in patient chart.
February 2007 to September 2007
Temp Agency--Medical Assistant San Antonio, TX Travel to various doctor’s office across town to fill a staffing shortage.
Check patients in do vital signs assist with office procedures.
July 2006 to January 2007
Dr. Robert Narvaez-Gastroenterology San Antonio, TX
Receptionist- Front desk, answer phones, schedule appointments, fax or email doctors reports, x-ray, and hospital reports.
October 2005 to July 2006
Temp Agency---Medical Assistant San Antonio, TX Sent on temp jobs to fill in at doctor’s offices around San Antonio.
April 2000 to September 2005
Northeast Internal Medicine San Antonio, TX
Medical Assistant
Assist doctor in room procedures, EKG, blood draw, check vital signs, and call in prescriptions
Return patient call backs, fax email hospital and or office reports
November 1998 to January 2000
Northeast Baptist Emergency Room
Vital signs, CPR, bloodwork when needed. Answer multi phone lines Check and restock supplies, computer charting
November 1996 to November 1998
Emergency Room Arlington Memorial Hospital San Antonio, TX
Emergency Room Tech ... CPR on code three patients, chart notes into electronic medical records
Stock emergency room with supplies and order supplies from durable medical companies.
October 1995 to October 1996
Radiology File Room Arlington Memorial Hospital San Antonio, TX
Prepare X-rays and reports to be filled. Pull x-rays and reports for doctor’s to view fax reports to the doctor’s office. Answer phones give verbal x-ray reports.
September 1994 to October 1995
Best Buy- San Antonio, TX
Worked at the Customer Service Desk- processing new credit card applications, payments and returns listening to the customer if there was a complaint or problem with products or service.
Making sure that the situation was fully resolved as quickly and efficiently as possible .Did the nightly bank deposit, balancing the cash registers cash,
March 1992 to June 1994
Blockbuster Music- San Antonio, TX
Assist customer with purchases, Answer multi phone lines and direct call the correct department Check out customer at the register .Balance register at the end of the shift.
November 1990 to January 1992
Lane Bryant- San Antonio, TX
Retail plus Size Clothing store, Ran the register and assisted in clothing purchases balanced cash drawer at the end of each shift
August 1989 to August 1990
Paul Harris- San Antonio, TX
Women’s retail clothing store, helped customers with purchases
.Check out customer at register, balance cash drawer, open new credit card accounts, answer phones, fax, put new merchandise out on sales floor.
April 1989 to July 1989
Albertson Grocery Store- San Antonio, TX
Bag groceries, help customer with grocery item or special order item they could not find.
Education
Martin High School Arlington TX Graduated class of 1990.
San Antonio College San Antonio TX- 1991-1993 Attended San Antonio College for a year and a half and earned 21 hours.
My goal is to eventually finish my associates’ degree of applied science.
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