Manager Customer Service
Resume:
Charles Schloss
Homerville,Oh **235
*********@***.**.***
Professional profile and Summary of Qualifications
Experienced management professional with strong leadership and team building
abilities, excellent communications skills with a track record of delivering on financial commitments.
Successful distribution management experience with profit and loss responsibility.
Experience with managing all aspects of the distribution supply chain including transportation, inbound and outbound receiving and put away functions and operations.
Consistent history of top performance in delivering against set objectives and goals.
Professional Experience
A.I. Root – Medina, OH July 2007 to Present
A.I. Root founded in 1869 is a leading manufacturer of candles of Decorative and Liturgical candles.
Warehouse Manager (7/1/07 to Present)
Direct report to the Operation Manager for both the Medina and San Antonio TX facilities managing a team focused on producing the Best Candle in America.
Responsible for managing all Warehousing and Distribution requirements associated with the Medina, Oh facility.
Instituted a program of writing Standard Operating Procedures for the operation as a base line for a productivity improvement program aimed at reducing cost while improving capacity.
Responsible for monitoring/managing a 3rd party logistics group that managed all aspects of freight movement for Root candles.
Implemented freight saving initiatives resulting in 40% reduction in freight cost
Reduced labor cost by 25% by developing performance metrics
Newell Rubbermaid. – Mogadore, OH October 1997 to November 2006
Newell Rubbermaid Inc. is a global marketer of consumer and commercial products with 2005 sales of $6.3 billion and a powerful brand family including Sharpie®, Paper Mate®, DYMO®, EXPO®, Waterman®, Rotring®, Reynolds®, Berol®, Rolodex®, IRWIN®, LENOX®, BernzOmatic®, Rubbermaid®, Graco®, Calphalon® and Goody®.
Manager of Distribution Services (10/04 to 10/06)
Direct report to the Manager of Distribution for the Foodservice products division, managing a team focused on optimizing all outbound freight for a $200 million dollar facility.
Responsible for the $4 million outbound freight budget and servicing all prepaid customers. Responsible for coordinating all collect routing with the customers. The department consists of 9 full-time members supporting a warehouse staff of 200.
Reduced facility outbound freight costs by 25% in 2005.
Managed outbound workflow allowing a reduction from a 4 shift 24/7 operations to a 3-shift M-F operation and then down to a 2 shift M-F operation that resulted in over $600,000 in labor reductions over a 2-year period.
Managed outbound freight productivity projects that accounted for over $100,000 in cost savings.
Lead Distribution Team responsible for reducing customer related Cost of Failure claims by 50% in 2005 and was on pace to reduce 2006 by another 50%.
Manager of Distribution (12/99 to 10/04)
Direct report to the Manager of Supply Chain, managing a team of professionals, including Warehouse Manager, Shipping Manager, and Services Manager.
Responsible for all inbound and outbound functions for the $200 million dollar facility.
Managed a staff of over 200 hourly and 33 salaried personnel.
Improved case pick picking by 50%, as well as improving the receiving and storing efficiencies.
Implemented new RFID technology for the storage of raw materials for all Work In Process and Raw Materials.
Implemented new Manhattan Associate’s PKMS warehouse management system for the Finished Goods Distribution Center.
Manager of Distribution Load Planning (6/99 to 12/99)
Direct report to the Manager of Distribution for the Foodservice products division, managing a team focused on optimizing all outbound freight for a $200 million dollar facility.
Responsible for load planning and billing function for the flow of all customer shipments.
Manager of Customer Service and Logistics (10/97 to 6/99)
Managed all order flow within the distribution network for more than 27 national food and drug accounts as well as for one of the big 3 mass merchants.
Managed a team of customer service representatives who dealt directly with the sales team, pricing departments and customers.
Implemented order tracking procedures resulting in improved on time and complete shipments by as much as 11% per month.
Responsible for managing the distribution help desk, resolving carrier related issues.
Managed team that identified $2.5 mil in erroneous cost of failure claims that allowed the finance team the data necessary to seek reimbursement from a major customer.
ASW Services - Mogadore, OH 1989 to 1997
Provider of public distribution and related warehousing services for the polymer, metalworking, electronics and retail support industries, focusing on issues related to supply chain challenges.
General Manager (9/95 to 10/97)
Led two contract distribution centers and a staff including 180 associates.
Responsible for exceeding key metrics designed to ensure high-level customer service goals were met.
Manager of Operations (2/95 to 8/95)
Company liaison, responsible for the set up and operation of a new client distribution center focused on the food and drug class of trade with more than 200,000 square feet.
Trained over 60 floor and supervisory personnel on the procedures required to operate the facility.
Supervisor (5/89 to1/95)
Managed both the Public and Contract storage and distribution operations for various customers.
Implemented practices to monitor account profitability for each public warehouse account.
Responsible for up to 30 hourly associates.
Education
Attended the University of Akron
DuPont Safety Awareness Program
Versed in Word, Excel, Power Point and Access
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