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Customer Service

Location:
Westborough, MA
Posted:
October 20, 2015

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Resume:

Christian K Kashala

** ***** ** 774-***-****

Westborough, Mass 01581 *********@*****.***

Professional Objective

My objective is to utilize and further extend my knowledge in the, Customer Service, Administrative and Technical support field.

Summary of Qualifications

I am a U.S. Army Veteran with over 8 years of customer service and technical support experience. I was able to troubleshoot problems and establish expertise in several software packages at Constant Contact. The ability to work in a team environment is one of my biggest assets. I am highly motivated and often think outside-the-box in order to come up with solutions to difficult problems. My level of professionalism as well as communication and customer service skills qualify me as an excellent candidate for the position.

4 years of extensive technical support-specific experience with a strong client service background.

Strong knowledge of various software packages; able to adapt to new technology.

Ability to multitask and work in a team environment.

Provide quality communications and troubleshooting skills toward client needs.

Self-inspired and highly motivated due to military background.

Multilingual – Fluent in English and French.

Education and related coursework

Plymouth State University, Plymouth, NH

Bachelor of Business Administration, Business Marketing, May 2006

Certificate in Information Technology

Related Coursework: Business Computer Application, Financial Accounting, Business Law, Business Statistics, Managerial Accounting, Marketing Research, System Analysis & Design, Networking, Introduction to Computer Science, Computers and Technology, Programming with Java, Consumer Behavior, Finite Math, Principle of Marketing, Organizational Communication, Microeconomics, Business Strategy & Policy, Database Management Systems, Information Systems Administration & Management, Interactive Multimedia

Professional Experience

Customer Represantative Marcou Transportation, Waltham, MA 2013-Present

Responded promptly and thoroughly to reservation inquiries via telephone

Handled billing inquires and transportation vouchers

Worked with transportation dispatchers to come up with proper bookings for daily clients

Worked in a busy fast past environment along with other departments

Assisted with resolving daily email inquiries from customers

Technical Support Representative Constant Contact, Waltham, MA 2008-2012

Responded promptly and thoroughly to support Email Marketing inquiries via telephone and live chat

Worked with different programs that required coding (HTML,XHTML,TXT)

Worked with customers not in compliance with Constant Contact's permission and anti-spam policies to adopt best practices in becoming a "trusted email marketer”

Managed customer accounts in a fast paced and busy work environment

Obtained strong computer and technical skills

Independently resolve technical and customer support issues; escalate cases when appropriate

Credit Analyst American Consumer Credit Counseling, Newton, MA 2007-2008

Managed clients’ credit accounts and monitored their account status on a daily basis

Researched and Resolved issues raised by clients and creditors in conjunction with financial education and debt management

Collaborated with credit card agencies to negotiate clients’ debt into sustainable payments to help customers in their struggle to eliminate debt

Responsible for contacting creditors regarding outstanding or rejected proposals

Performed duties associated with customer service and debt management to strive to help the customer every day

Marketing Rep Asterko Corps, Needham, MA 2005-2006

Assisted with daily marketing tasks

Prepared presentations and supervised monthly PowerPoint presentations

Trained employees to use company software

Marketing Associate Rep Jsj Marketing llc, Medford, MA 2001-2002

Prepared meeting objectives and collaborated with member representatives on upcoming agendas

Received cash and check receipts; maintained records from customers

Organized monthly newsletters

Prepared presentations for new marketing promotions

United States Army 51 R Engineer, Scofield Bks, HI 1998-2001

Supervised and trained a squad of 12 soldiers

Deployed to several countries; worked on construction projects

Additional Computer / Technical Skills

Operating Systems: Windows XP, Vista, 2000, Windows 7, and Mac

Image editors and Formats: Adobe Illustrator, Photoshop, Image Shack, Photo bucket, Picnik, Snip Shot, Tiny Url, Color Cop, JPEG, GIFF, TIFF, BITMAP, PNG, TXT, XLS, CSV

Office Suites: MS Office 2003, 2007 and 2010



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