Customer Service
Resume:
Christian K Kashala
Westborough, Mass 01581 *********@*****.***
Professional Objective
My objective is to utilize and further extend my knowledge in the, Customer Service, Administrative and Technical support field.
Summary of Qualifications
I am a U.S. Army Veteran with over 8 years of customer service and technical support experience. I was able to troubleshoot problems and establish expertise in several software packages at Constant Contact. The ability to work in a team environment is one of my biggest assets. I am highly motivated and often think outside-the-box in order to come up with solutions to difficult problems. My level of professionalism as well as communication and customer service skills qualify me as an excellent candidate for the position.
4 years of extensive technical support-specific experience with a strong client service background.
Strong knowledge of various software packages; able to adapt to new technology.
Ability to multitask and work in a team environment.
Provide quality communications and troubleshooting skills toward client needs.
Self-inspired and highly motivated due to military background.
Multilingual – Fluent in English and French.
Education and related coursework
Plymouth State University, Plymouth, NH
Bachelor of Business Administration, Business Marketing, May 2006
Certificate in Information Technology
Related Coursework: Business Computer Application, Financial Accounting, Business Law, Business Statistics, Managerial Accounting, Marketing Research, System Analysis & Design, Networking, Introduction to Computer Science, Computers and Technology, Programming with Java, Consumer Behavior, Finite Math, Principle of Marketing, Organizational Communication, Microeconomics, Business Strategy & Policy, Database Management Systems, Information Systems Administration & Management, Interactive Multimedia
Professional Experience
Customer Represantative Marcou Transportation, Waltham, MA 2013-Present
Responded promptly and thoroughly to reservation inquiries via telephone
Handled billing inquires and transportation vouchers
Worked with transportation dispatchers to come up with proper bookings for daily clients
Worked in a busy fast past environment along with other departments
Assisted with resolving daily email inquiries from customers
Technical Support Representative Constant Contact, Waltham, MA 2008-2012
Responded promptly and thoroughly to support Email Marketing inquiries via telephone and live chat
Worked with different programs that required coding (HTML,XHTML,TXT)
Worked with customers not in compliance with Constant Contact's permission and anti-spam policies to adopt best practices in becoming a "trusted email marketer”
Managed customer accounts in a fast paced and busy work environment
Obtained strong computer and technical skills
Independently resolve technical and customer support issues; escalate cases when appropriate
Credit Analyst American Consumer Credit Counseling, Newton, MA 2007-2008
Managed clients’ credit accounts and monitored their account status on a daily basis
Researched and Resolved issues raised by clients and creditors in conjunction with financial education and debt management
Collaborated with credit card agencies to negotiate clients’ debt into sustainable payments to help customers in their struggle to eliminate debt
Responsible for contacting creditors regarding outstanding or rejected proposals
Performed duties associated with customer service and debt management to strive to help the customer every day
Marketing Rep Asterko Corps, Needham, MA 2005-2006
Assisted with daily marketing tasks
Prepared presentations and supervised monthly PowerPoint presentations
Trained employees to use company software
Marketing Associate Rep Jsj Marketing llc, Medford, MA 2001-2002
Prepared meeting objectives and collaborated with member representatives on upcoming agendas
Received cash and check receipts; maintained records from customers
Organized monthly newsletters
Prepared presentations for new marketing promotions
United States Army 51 R Engineer, Scofield Bks, HI 1998-2001
Supervised and trained a squad of 12 soldiers
Deployed to several countries; worked on construction projects
Additional Computer / Technical Skills
Operating Systems: Windows XP, Vista, 2000, Windows 7, and Mac
Image editors and Formats: Adobe Illustrator, Photoshop, Image Shack, Photo bucket, Picnik, Snip Shot, Tiny Url, Color Cop, JPEG, GIFF, TIFF, BITMAP, PNG, TXT, XLS, CSV
Office Suites: MS Office 2003, 2007 and 2010
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