Customer Service Sales

Yasir Khan

(Cell US): 360-***-****, (Cell Canada): 647-***-****, E-mail: *********@*****.***

OBJECTIVE

To enhance my skills and knowledge. Work towards achieving goal and ambition as required.

PROFILE

• Over 5 years of experience in customer service field.

• Quick Learner.

• Have AZ (Class 8 ) drivers license with air brake endorsement and clean driver’s abstract.

• Good organizational and negotiation skills

• Communication, persuasion and group management skills

• Team player, Analytical Thinking, Multitasking, Problem solving

• Expert in troubleshooting, networking, MS office, and various PC and MAC software. Time and project management skills, presentation and reporting

• Able to built positive customer relationships with primary contacts at businesses and resolve service issues.

EMPLOYMENT HISTORY

Pival Expedited September 2014 - Present

Working as an owner operator. Hauling loads between US and Canada. TST Expedited services July 2013 - August 2014

Worked as an owner operator. Hauled loads between US and Canada. GFS Ontario Inc June 2011 – June 2013

STARBUCKS ACCOUNTS DELIVERY DRIVER AZ

• Well trained to service Starbuck’s stores all over GTA.

• Delivers all products, and knows how to merchandise them.

• Knows all the security and operational procedures to do the job with perfection

• Delivers within the required time frame and full fill the service requirements. OLD DUTCH FOODS LTD JUNE 2009 – March 2011

Route Delivery and Sales Person with.

• Did pre and post trip inspections, filled out daily reports and maintained log sheets.

• Performed daily safety and maintenance checks, loaded and unloaded truck.

• Conformed to delivery schedule and performed other duties as required.

• Did docking at the warehouse with multiple trucks.

• Managed a sales route with 75 regular stops that included various stores and supermarkets in different locations.

• Successfully executed company’s promotion calendar and ensured optimal visibility of the product with the setup of promotional displays, serviced all accounts on time and kept the product fresh in the market.

• Generated invoices, collected payments from store managers on a daily basis and built positive customer relationships with primary contacts at each store and resolved service issues.

SOUQ.COM January 2004 – May 2009

Customer Service Supervisor

• Have over five years of business management and sales process experience.

• Five year’s experience in handling processes involved in real estate division of souq property.

• Successfully started, developed, organized and maintained a profitable customer support and client care department for the company in the country of operation.

• Implemented a successful operating strategy for this department that resulted in exponential growth of user base nourishing trading platform to get more business.

• Wrote support operation manual and help section for the department and used it to train new employees in the other countries.

• Administered projects, analyzed tasks, assigned responsibilities, attained accomplishments, chaired meetings, consolidated information, coped with stress, delegated work to others, evaluated others, executed plans, handled multiple tasks, prioritized activities, produced results, recommended options.

• Strengthened collection department and considerably reduced delinquent accounts.

Achievements:

Promoted to Manager of the customer service department EDUCATION

Masters Degree in Business Administration from University of Wollongong, Australia.

Bachelors in Computer Information Systems. Skagit Valley College, Washington, U.S.A.

Secondary School Diploma.

CERTIFICATIONS

• AZ (Class 8) driver’s license and dangerous goods handling certificate

• Managing Advanced Call Centre Training from Knowledge Horizon February 2008.

• Certificate of Achievement in Public Speaking March 2000.

• Certified Computer Hardware Technician March 2000

• Certified Computer Network Technician March 2000.

• Certification in Microsoft Certified System Engineer July 2000.

• Certificate in Web-designing, HTML, DHTML, JAVA Script, Front Page from August 2000.

• General Computer Training from Lotus Vocational Training Services. August 1995

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