Customer Service Representative

**** ********* ****

Apt ****

San Antonio, Texas 78229

210-***-**** *************@*****.***

PATRICIA TAYLOR

OBJECTIVE

To obtain a position rooted in providing top quality customer service and where my marketing and organizational skills will maximize company growth and profitability.

WORK HISTORY

PATIENT CARE COORDINATOR, WELLMED, SAN ANTONIO, TX

08/2014-Present

Ensure the proper distribution of benefits under UGH.

Continue to uphold a professional line of communication with clinics, contracted pharmacy, and patients.

Input consumer and script information into delegated computer system.

Provide knowledge and support to patients and clinics regarding diabetic testing supplies.

STOREFRONT SUPERVISOR, AEROTEK (SRA INTERNATIONAL), SAN ANTONIO, TX

09/2013 – 04/2014

Provide public education and raise awareness about all health insurance plans available in the Marketplace

Give out factual information about how to enroll and how people can get a break on costs through the Marketplace.

Help people enroll in plans through the Marketplace

Supervise staff and team leads

CUSTOMER SERVICE REPRESENTATIVE AETNA MEDICARE PLANS, WEST TELEMARKETING, SAN ANTONIO, TX

09/2012 – 06/2013

Explain QHPs available in consumer’s area.

Explain patient benefits for plans listed in area using Summary of Benefits.

Searching in-network physicians using company database.

Looking up medications accepted by QHPs.

Explain rules and regulations regarding state Medicare benefits.

EDUCATION

DIPLOMA, ROBERT E. LEE HIGH SCHOOL, JACKSONVILLE, FL

08/2003-05/2007

REFERENCES

CLYDE TAYLOR 904-***-**** RECONDITIONING MANAGER

ALVIN MOSES 210-***-**** CUSTOMER SERVICE REP

Contact this candidate