Sales Customer Service
Resume:
Edmonton, Alberta
**********@*****.***
Ammon Bodie
Objective
Seeking a business to business sales position within a dynamic organization that is challenging, allows for the opportunity to learn and excel according to defined objectives, and where customer service, integrity, and product value/superiority are the primary business drivers. Skills Profile
Experienced in business to business (B2B) sales and customer service across multiple disciplines and product lines
Consistently produce greater than required departmental sales results
Exemplary customer service and account management
Multi tasking abilities and stress management
Creative problem solving skills and techniques
Strong consensus building skills
Effective working independently or as a cooperative team member
Excellent verbal and written communication skills
Quick to learn policies and procedures and adhere to company conduct Professional Achievements
Applied appropriate questioning techniques to assess customer problems and needs, resulting in existing portfolio growth, new account creation, and low client churn
Ensured complete customer satisfaction in response to inquiries, requests, and issue resolution
Responded to all customer requests regarding company products and services
Responsible for staff and store performance in a supervisory role within a fast paced, retail environment
Managed daily reporting and cash deposits for location
Excelled at store sales, driving additional internal sales among team while simultaneously increasing ratio of repeat clientele for location
Responsible for visual presentation, shipping/receiving, and location appearance
Trained multiple staff members in company procedures
Trained in various extended supervisory capacities, encompassing interviewing and hiring, staff motivation and discipline
Displayed sales leadership within division across multiple products and disciplines
Presented and explained additional services and special offers to clients
Worked with new staff on key efficiencies such as overcoming objections, and strategies to increase unit per transaction ratios
Ensured compliance with corporate regulation/policies
-2-
Ammon Bodie 780-***-****
Interpersonal
Developed and maintained positive long term vendor-client relationships
Ability to handle emergency situations and settle disputes in a tense atmosphere
Managed multiple client requests and exceeded expectations in a shortened timeframe
Provided prompt, courteous and personalized service to corporate level clients in a fast- paced environment with limited resources
Ensured consensus among team mates and staff members to ensure operational efficiency, as well as meet pre-determined timelines for project completion Sales/Visual Presentation
Consultative Sales Methods applied with each client to uncover unique needs, and present tailored solutions from existing stock that will deliver tangible benefits
Accelerated flow of consumable goods by providing out of the box thinking and helping clients find new ways to utilize products and services
Established and maintained long term client relationships based on trust, loyalty, and solution selling - while post sale delivered time sensitive assistance in issue management resolution for customer base
Provided assistance in completing inventory/asset management and receiving
Maintained the corporately mandated image in order to stimulate business
Employment History
Inside Sales - Creative Door Services
Edmonton, Alberta, 2014-2015
Sales Consultant - Source Office Furnishings
Edmonton, Alberta, 2012-2014
Inside Sales Specialist - Cleankeys Inc.
Edmonton, Alberta, 2011-2012
Sales Associate – Wireless Wave
Edmonton, Alberta, 2009 - 2011
Assistant Store Manager – West 49
Edmonton, Alberta, 2009
1st Year Electrician –Brown and Marshall Electrical. Edmonton, Alberta, 2008 - 2009
Customer Care Representative – Cardinal Communications. Edmonton, Alberta, 2008
Communications Technician –Netcom Edmonton, Alberta -2006-2008
-3-
References
Matt Purdy, General Manager
Planet Telecom
****@*************.***
780-***-**** EXT 40
Relationship: Existing client, existing referrer
Additional references available upon request
Contact this candidate