Customer Service Manager

ADRIENNE A. HADNOT

**** ******** #* ● HOUSTON, TX 77021 ● 281-***-****●

Relevant Experience

PEP - ENTREPRENEURSHIP PROGRAM

Cleveland, Texas

Graduate of leading, nationally-recognized entrepreneurship program

January 2014-Present

PEP teaches entrepreneurship to carefully selected, proven leaders with high potential for major societal impact. Graduates are coached by top executives nationally and have received coverage in NBC Nightly News, Fox News, Wall Street Journal, New York Times and Entrepreneur Magazine. Each graduate is matched with an MBA Advisor from universities including Harvard and Stanford.

Founded business concept called Heart and Soul Dining and Entertainment.

Authored complete business plan, including 12-month Excel operating budget and financial analysis.

Delivered 30-minute presentation to a nationwide judging panel consisting of CEOs and investors.

Took intensive classes for six months in business management and entrepreneurship, with topics including marketing, finance, competitive strategies and market assessment.

Learned AP Styleguide writing and mastered presentation skills, delivering 150+ presentations.

Continuing with Executive Mentoring Program and Entrepreneurship School.

Earned certificate in entrepreneurship from Baylor University, Hankamer School of Business.

Other Experience

STATE OF TEXAS

Head Cook

September 2011-September 2013

Prepped and created meals for staff members and employees.

Trained to operate state of the art conventional oven, and grills, kettles, and skillets.

Organized menus, improved the quality of how the food is prepared and presented.

DENNY’S RESTRAUNT

Houston, Texas

Manager

June 2000-April 2008

Organized employee schedules; hired, trained, and assisted all servers, hosts, cashiers and cooks in day to day running of restaurant.

Maintained Health and Safety Code standards to pass inspections.

Ordered shipments from various venders to keep inventory current.

Improved customer service, promoted education through bonus system, implemented new dress code.

RYAN’S STEAKHOUSE

Houston, Texas

Cook/server/butcher

April 1995-Decemember 1998

Customer service; replenishing drinks, keeping them stocked with fresh plates, rolls, etc.

Responsible for cleaning service stations, and silverware.

Refilled all the condiments; including sugars, salt and pepper containers .

Prepared all the food for the line and for special orders. Also responsible for preparing food for the next day.

Education

TEXAS SOUTHERN UNIVERSITY

Houston, Texas

Student

September 1996 – December 1998

Completed more than 64 credit hours with major in music theory and minor in theater.

Earned GPA of 3.8.

Worked full-time while carrying full course load.

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