Adiminstrative Assistant

OFFICE WORKER

QUALIFICATIONS PROFILE

Versatile and highly motivated professional with unparalleled dedication in providing high level of support and outstanding management to ensure organizational efficiency and productivity. Demonstrate proven capability to provide customer needs as well as to identify and resolve conflicts in a timely manner. Exemplify competency to use various software and systems to expedite business operations and processes. Display strong work ethic with the ability to accomplish task within fast-paced and changing situations. Possess excellent communication, multitasking, problem-solving, and interpersonal skills.

WORK CHRONOLOGY

EQUITY RESIDENTIAL – JOINT BASE LEWIS MCCHORD

Senior Service Assistant, 2012–2015

Administrative Assistant

Compliance, and Service Coordinator, 2007–2012

Call Center Specialist

Maintenance Secretary, 2005–2007

Part-time Cabana Attendant and Office Assistant, 2005

WENDY’S – UNIVERSITY PLACE, WA

Co-Manager, 1999–2005

CREDENTIALS

Learning Link Online

Addressing the Needs of the Disabled

Asbestos Safety Conflict Management

Fair Housing Team Building MBTI Ops Technology Time and Labor for Employees and Managers

Fred Pryor Seminars

Getting It All Done Managing Projects and Priorities

Management and Leadership Skill for Women

e-Careers, Online

Microsoft Office Specialist certifications for Excel and Word 2010

Wendy’s Management Institute

Certificate of Completion Assistant Manager Program, Certificate of Completion Basic Management Program, National Restaurant Association ServSafe Certification

Business Computer Training Institute (BCTI)

Topics

ACTIVITIES

Den Leader, Boys Scouts of America - Certification of Leadership

Volunteer Leader, Camp Prime Time

Volunteer Work Site, Habitat for Humanity

FUNCTIONAL SKILLS WITH EXPERIENCE

Administrative and General Management

Assumed full accountability in ordering forms, office, and kitchen supplies as well as employee uniforms.

Systematically generated and maintained Google and Excel documents necessary in tracking all phases of the turn process.

Proficiently worked on invoices for all contractors.

Developed documents for on-call system for technicians in an accurate manner.

Adeptly maintained budget for all items involved in each turn.

Ensured accuracy in entering and completing day-to-day work orders and turn data entry.

Organized painting, flooring, and cleaning for approximately 200 vacant homes and closely monitored forthcoming move outs of about 300 homes.

Kept Vacant spreadsheet updated and submitted reports in a timely manner.

Superior Customer Service

Proactively handled resident calls and addressed all their concerns.

Fulfilled an integral role in supporting the Camp Prime Time program for special needs children and their families.

Provided effectual support to general service directors and leads in completing homes for move in, and open work orders.

Expertly processed contractor badge for 130 employees and contractors’ so they could access to Joint Base Lewis McChord.

Staff Supervision and Development

Demonstrated exceptional leadership skills in spearheading three administrative assistants and 30 restaurant staff, and took charge of administering the interview - hiring process and reviews.

Optimized staff efficiency by facilitating comprehensive cross-training to them.

Technical Proficiency Systems Management

Contributed in setting up and maintaining new Cisco phone system.

Leveraged expertise in setting up computers, printers, and scanners for new employees and maintaining 13 copiers for nine offices.

Played a key role in installing and maintaining system for card key entry; as well as filing system and key track system for 5000 homes.

Exemplified skills in integrating the AMAG system to support the auto-locking system.

Closely worked with the IT Department in troubleshooting network and computer issues.

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