Customer Service Care
Resume:
Marvin L. Fretwell
acr553@r.postjobfree.com
Profile Summary
Customer Service and Mail clerk with over 5 years of experience. Seeking a position in guest services within the Austin area.
Key Accomplishment
Prepared nightly audits by inputting cash, credit and checks in the Ross software allowing for a 99% accurate rating
Processed an average of 2-3 tubs of mail and 20-60 packages daily by hand sorting and delivering mail which satisfied customer demands in a high volume and production environment
Maintained safe and clean environment by following procedures for the use of chemical cleaner and power equipment which prevented damage to floors and fixtures
Summary of Qualification
Customer service
Guest services
Mail room operations
Intermediate Microsoft Word and Excel
Multi line phones
Night Auditing
Professional Experience
Texas Military Forces Lodging Aug 2007- Oct 2015
Guest Services
Assisted with guest needs, special requests and complaints by listening to the customer and communicating effectively allowing for a 98% customer satisfaction rating
Processed guest registrations and collecting payment by verifying guest accommodation which allowed for guest satisfaction and great customer service
Maintained room status inventory by verifying which rooms are occupied and rooms that needed to be cleaned or serviced which increase availability and hotel profit
Veterans Affairs Jul 2005- Jan 2006
Housekeeping
Serviced and cleaned hospital area by sweeping, mopping, scrubbing, and vacuuming all assigned areas which maintained a clean and sterile work environment
Collected and disposed of trash by following approve procedures which eliminated agency fines
Cleaned assigned areas with the use of assigned materials and equipment which completed all task assigned by the supervisor
National Instruments Aug 2001- Mar 2006
Mail Clerk
Delivered mail to approximately 1500 employees by adhering to business procedure guidelines and safety procedures resulting in maintaining the highest levels of customer care and cooperative attitude
Handled time-sensitive material like confidential and urgent packages by identifying the location of the recipients which enabled the client to receive their mail in a timely manner
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