Customer Service/ Medical Billing

Joann Jackson

**** *. ******* **., ************ PA 19140

Cell: 267-***-****

*********@*****.***

Professional Summary

Experienced Cash Balancing Coordinator processing credit balance reports and over payment refunds.

Resolved AR claims. Very committed with excellent communication skills to all clients: insurance carriers, third party billers and patients. Have been working in the medical billing industry since 1999.

Licenses

Certificate of Completion for Physician and Hospital Billing.

Skill Highlights

Maintain strict confidentiality Good Oral and Written Communication

Knowledge of HMOs, Medicare Experience with Microsoft Word and Excel

Navinet and VMWare software Data Entry: Typing - 80wpm

Strong Knowledge of Healthcare Billing Alpha - 11,500kph

Procedures/ER Billing Numerical - 13,203kph

Professional Experience

Zotec Partners, formerly known as Healthcare Business Resources November 2001 to January 2015

Cash Balancing Coordinator

Bala Cynwyd, PA

Managed Emergency Room portfolio of approximately 250 billable accounts weekly for various facilities. Investigate and resolve discrepancies of credit balance and suspend reports by performing posting corrections and reimbursement of over payments. Also processed transfer of hospital money with supporting documentation to clients on a timely basis. Issues resolved via telephone, internet and written communication.

Aetna US Healthcare July 2000 to December 2000

Premium Reconciliation Representative

Blue Bell, PA

Reconciled insurance premiums for employees from various group plans. Updated PHI information and

processed policy terminations.

Tenet Health Systems June 1999 to March 2000

Collection Representative

Philadelphia, PA

Processed AR accounts. Determined reasons for unpaid claims. Prepared and attached all required claims

documentation including referrals, treatment plans or other required correspondence to reduce incidence

of denials. Maintained contact with Insurance Carriers to resolve unpaid claims.

Education and Training

Physician Billing Solutions, Inc. 1999

Certificate: Medical Billing

King of Prussia, PA

Training for physician and hospital billing. Inpatient/outpatient billing. Studied Reimbursement methods, and processing of PHI Data, EOB, HCFA 1500 and Remittance Advices.

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