Data Entry/Customer Service/General Office
Resume:
Jennifer LeeAnn Lira
Apt **
Ralston, Nebraska 68127
acr54c@r.postjobfree.com
PROFESSIONAL EXPERIENCE:
Folder Express March 2014 –Present
Omaha, NE Customer Service Representative II
• Entering and releasing orders
• Customer communication and follow-up
• Inventory management
• Providing estimates and quotes to customers
• Handling customer complaints, quality concerns and assist with accounts receivable
• Provide schedule information
• Credits and Billing
Fiserv May 2014 – March 2015
Omaha, NE Item Processor
• Use computer system to enter, balance, and resolve problems regarding rejected bank account
reconciliation items in time sensitive environment
• Perform data entry/perfection functions via computer terminals
• Balance captured and rejected items to control totals
• Locate and resolve debit/credit variances through bank or client adjustment
• Answer phones and handle customer service questions in timely manner
• Verify totals by institution for purposes of settlement
• Request and distribute various system reports
• Performs other duties as needed and assigned
Dr. John's Botique May 2012 – May 2014
Omaha, Nebraska Customer Service Associate
• Answer customers' questions about products, prices, availability and product uses
• Recommend products to customers, based on customers' needs and interests
• Provide customers with product samples and catalogs
• Consult with clients after sales to resolve problems and to provide ongoing support
• Forward orders to manufacturers
• Check stock levels and reorder merchandise as necessary
• Plan, assemble, and stock product displays in retail stores, or make recommendations to
retailers regarding product displays, promotional programs, and advertising
Early Out Services April 2006 – April 2012
Omaha, Nebraska Supervisor
• Arrange for debt repayment or establish repayment schedules, based on the customers' financial situations
• Locate and notify customers of delinquent accounts by mail or telephone to solicit payment
• Advise customers of necessary actions and strategies for debt repayment
• Persuade customers to pay amounts due on credit accounts or services rendered, denied insurance claims, remaining balances due or non-payable checks
• Confer with customers by telephone to determine reasons for overdue payments
• Locate and monitor overdue accounts, using computers and a variety of automated systems
• Answer customer questions regarding problems with their accounts
• Record information about financial status of customers and status of collection efforts
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies,
credit bureaus or skip tracing
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering all
correspondences and writing reports
• Perform various administrative functions for assigned accounts, such as recording address
changes and purging the records of deceased customers
• Receive payments and post amounts paid to customer accounts
• Contact insurance companies to check on status of claims payments and write appeal letters for
denial on claims
• Notify credit departments, hospitals, doctor offices, pathologists, laboratories, etc and turn over
account records to attorneys when customers fail to respond to collection attempts
• Negotiate payment arrangements and discounts when necessary
• Supervise and monitor night staff of 23
• Handled Supervisor Calls Train associates on
• FDCPA and protocol of collections and company practices
• Schedule breaks, lunches, time-off requests
• Schedule call logs and IVR Set goals for individual CSRs
• Open and close offices for start and end of work day (ie: set alarm, lock/unlock doors, power
down computers, secure building, etc)
• Special Projects
• Insurance Correspondences
EDUCATION:
Northwest High School
Metropolitan Community College
Omaha, Nebraska
High School Diploma (GED), January 1991
ADDITIONAL SKILLS:
• Typing = 70 wpm 10-Key by touch PC, facsimilie, copy machine, scan, file system
• (alpha and numeric), PBX phone, multi-line phones, several computer programs
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