Microsoft Office Social Media

Location:

Posted:

October 21, 2015

Kaitlin Jones

*********@*****.*** 847-***-****

Objective: Seeking a position that provides a challenging and exciting environment.

Professional Experience:

-Help organize market research

-Analyze and update social media

-Keep records of opportunities and existing clients, as well as obtaining new clients

Heys America LTD, Administrative/Customer Advocate, Elgin IL 05/2014- 05/2015

-Keep records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as take action.

-Analyze customer issues; determine causes and initiate corrective actions.

-Manage the Onboarding of new clients.

-Used a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce records, spreadsheets and databases.

-Used content management systems to maintain and update websites and internal databases.

-Developed processes for our software (Microsoft GP) also, trained and supervised junior staff, and delegated work as required.

-Devised and maintained office systems.

Brain Hurricane, Captain Tutor, Elgin IL 01/2014-05/2014

-Monitor academic progress of students and take the right actions where there may be concern.

-Maintain accurate and comprehensive records of student progress.

-Train new tutors in record keeping protocols such as time sheets, attendance, and tutor logs.

Volunteer Work:

Our Lady of Mercy Church, Chicago IL June 2014-Present

Involved in fundraiser that raised over $20,000

Education:

Northern Illinois University, DeKalb, IL Elgin Community College

B.A. Bachelor of Arts A.A. Associate of Arts, General

GPA: 3.77, Tau Sigma Honor Society GPA: 3.8, Graduated with Honors

Attendance: January 2013- May 2015 September 2009-December 2012

Skills:

Excellent communication, interpersonal, and organizational skills

Proficient in Microsoft Office, Social Media, Logistics, Account Management, Training

Limited Proficiency in Spanish