Customer Service Management
Resume:
Chilo-Stephen Y. Kawalawu
***** ********** *********, *** ****, Houston TX 77065- 832-***-****/ 832-***-****(c) - ********@*****.***
Personal Profile
An energetic, self-motivated, confident, reliable, and dedicated and a committed hardworking professional with extensive expertise in administrative services and result based management. Excellent Supervisory Skills in Leading a Team of Multi-Disciplinary Professionals. An impressive career path that I have acquired in a career spanning over past years working in Liberia with International Intuitions, Non-governmental Organizations and Agencies, as well as projects and programs within Liberia. I am committed to meeting deadlines while maintaining a strong analytical approach to making decisions. With continuous efforts to aspire to excellence and the highest standards of professionalism, I desire to maintaining confidentiality in performing my responsibilities and looking at challenges as opportunities to improve and deliver outstanding results not losing sight of demonstrating a commitment to the Institution’ Mission, Vision and Values.
Hobbies
Reading, browsing internet, creating good human relation and working as a team player.
Professional Experience
UN World Food Programme- Liberia Country Office
Forklift Operators - Feb. 2013 to Present
Under the delegated authority, the Forklift Operators shall perform the following duties
Unload inbound consignments safely and move supplies/assets to storage locations and to appropriate designated areas.
Ensure inbound and outbound consignments are accurate and free of damage.
Report quality variances.
Pick, pack and prepare supplies/assets for further transportation and delivery; ensuring that the exact number and type of product is loaded for further transportation.
Perform picking duties in an efficient manner to meet customer service standard.
Efficiently move products from staging and/or storage areas into designated containers and/or pallets for further distribution.
Load, unload, move, stack and stage product and materials using forklift or other power equipment.
Maintain the facility's equipment and materials in a neat, clean and orderly state.
On a daily basis, inspect and perform checks on the forklift and/ or assigned equipment.
Operate all equipment in a safe and efficient manner.
Keep appropriate records and reports to guarantee that tight inventory control and security are maintained.
Assist in physical inventories.
Ensure proper stock rotation.
United Nations Development Programme (UNDP-Liberia)
Forklift Operators- 2012- Dec. 30, 2013
Key Expected Results
Carries out the loading and un-loading of trucks and containers.
Carries out the receiving of shipments into the warehouse including quality control of palletization, packing and labelling of incoming shipments.
Undertakes the transfer of goods into the warehouse for storage.
Processes the picking requests from the warehouse.
Undertakes the packing of sets, UNDP kits and individual items into boxes on the various assembly lines. This also includes the prepack and the bulk packing function.
Ensures the labelling, stacking and palletization of the packed boxes according to the customers' requests.
Performs general warehouse maintenance including cleaning of the warehouse with the sweeping and washing machine.
Participates in the annual physical inventory count.
Performs any other duties as requested by the Supervisors.
United Nations Minions In Liberia (UNMIL)
Warehouse Officer- 2009- 2012
The incumbent will perform the following duties
To operate a variety of warehouse equipment and vehicles including official forklift maintain in proper conditions and repair warehouse equipment as needed on regular basis, make other small repairs on urgent matters.
To prepare supplies for delivery, including offloading, physical handling, receiving, packing, wrapping, labelling and placing supplies sent to the warehouse according to the established procedures.
To arrange for the necessary servicing on regular basis.
To maintain the supplies and the warehouse tidy and clean.
United States Agency for International Development (USAID-LTTP Liberia)
Logistics Officer-2006-2009
The specific responsibilities of the role include:
Ensuring all logistics' activities are conducted within the contracted SLA's
Maintaining a current and accurate price list for stocked and catalogue items
Maintaining accurate data in all logistics systems (ERP and Web-shop)
Receipt and dispatch goods
Processing purchase orders
Stock taking
General housekeeping and maintenance of the warehouse area.
Ensure all WHS procedures are adhered to in the warehouse
Formal reporting on Logistics transactions (weekly and monthly)
Inventory management
Carrying out ad-hoc logistics tasks as requested by line management
Education
OSHA-USA
Powered Industrial Truck Operator (Forklift) Certificate 2015
Phoenix Security Academy 2015
9800 Northwest FWY #155, Houston, TX 77092
Level III Security Commissioned & Non-Commissioned Certificate
The American Red Cross, Houston, TX- USA 2014
Certificate of Membership- ID: 985-027
United Nations Development Program, Mon., Liberia 2009 Project Management Certificate
United Nations Development Program, Mon., Liberia 2008 Logistics Certificate
African Methodist Episcopal University (AMEU), Liberia 2007 Bachelor of Sciences (B.Sc.) in Economics, Emphasis in Public Administration
United Nations Development Program, Monrovia 2006 Procurement Certificate
International Institute of Computer Studies (IICS) 2005
Diploma, Information Management system at
For more information about my career and character, you can contact the following:
Mr. Lawrence Morris
Administrative Coordinator
United Nations World Food Programme (UNWFP-Liberia)
Email: **********@*****.***, **********@*****.***,
Tel: 231-0886-318-306/ 077*-******
Ishmael Pajibo
Warehouse Supervisor
Agility Project Logistics
15600 Morales Road
Houston, TX 77032 USA
*******@*******.***
Phone: 770-***-****
Pshorrwon Michael Pshorr
8442 Sumter Circle N
Brooklyn Park, MN 55445
**********@*****.***
Phone: 612-***-****
Contact this candidate