Customer Service Manager

TASSY CLARK

Administrative Manager

*** ******* ****** *****, ** 29045 803-***-****

*****.*****@*****.***

I am seeking a challenging position that will utilize the skills and abilities gained throughout my career.

QUALIFICATIONS SUMMARY

I have more than 20 years of office experience including account management, and leadership skills to achieve goals. I have proficient computer skills in Microsoft Word, Excel, and Outlook. I have excellent skills with Eaglesoft. I am team oriented and self motivated. I utilize my time wisely to meet deadlines. I have excellent customer service skills.

PROFESSIONAL EXPERIENCE

2014-2015 WATEREE FAMILY DENTISTRY

ADMINISTRATIVE MANAGER

Responsible for delivering the highest quality of service to all patients. Open and close office daily. Answer multiple phone lines. Act as a liason between doctors and patients to manage patient needs. Check patients in and out. Obtain documents and key patient information to profiles. Process insurance claims accurately. Responsible for processing insurance and account payments accurately. Process account statements and make payments arrangements for accounts with outstanding balances. Schedule patients for hygiene and other dental services. Email x-rays and chart notes as necessary for referrals. Print reports for electronic funds transfers on insurance claims. Print daily reports and balance cash, checks, credit card payments, and electronic payments to reports. Order office supplies as necessary for front desk operations.

2005-2007 FIRST COMMUNITY BANK

PARALENDER

Responsible for keying loan request for Commercial

Lenders with accuracy, obtaining legal documents, and

preparing legal documents for closings. This position also

works closely with lenders and attorneys to meet department

goals, while adhering to strict deadlines.

2003-2004 CAROLINA FIRST BANK

ADMINISTRATIVE ASSISTANT

Responsible for keying loan request for Commercial

Lenders with accuracy. Obtained legal documents for

closings. Handled various customer requests. Worked

with lenders and attorneys to meet department goals, while

adhering to strict deadlines.

1994-2002 WACHOVIA BANK

PERSONAL BANKER

Responsible for opening new accounts and verifying

customers through Equifax and Chex Systems. Keyed loan

applications for approval and obtained legal documents as

necessary for closings. Researched account inquiries, such

as encoding errors, also reconciled bank statements, and handled

general account information. Proactively cross-sold accounts to

meet customers needs and also to obtain goals. Used good

judgement in approving checks as necessary, utilizing all updates of policies on a daily basis. Retained customers with the highest level of customer service. Maintained adequate office supplies.

EDUCATION

1989 Graduate of Lower Richland High School

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