Customer Service Microsoft Office
Resume:
Ashley D. Re
***** ****** **** **. ***. *** Orlando, FL 32828
************@*****.***
https://www.linkedin.com/pub/ashley-re/85/58b/102
EDUCATION
University of Central Florida Orlando, FL
Bachelor of Science in Business Management August 2015
Emphasis: Human Resources
Minor: International Business
Major GPA: 3.6
RELEVANT COURSEWORK
Training and Development Compensation and Payroll Recruitment and Selection
Organizational Behavior Conflict Resolution Business Law
PROJECTS
UCF Capstone – Applied Strategy Inc. Summer 2015
Led a team of five in collaboration with Target Corporation to identify and solve a company-wide problem.
Conducted a business and financial analysis on implementing an employee stock plan for team members to reduce turnover.
Projected financial return on investment of 18% over the course of five years after implementation of stock program using Microsoft Excel and other research tools.
Created PowerPoint and presented findings to faculty and colleagues.
UCF Cornerstone- New Hope for Kids Summer 2013
Served as team leader in a group of five students in an on-campus fundraising event.
Organized events, delegated tasks, and created deadlines to ensure team met goals on time.
Assisted in raising $1,500 in eight weeks to grant the wish of an adaptive bicycle for a child with cerebral palsy.
AFFILIATIONS
Society for Human Resource Management Fall 2015
Delta Epsilon Iota Academic Honor Society Spring 2015
EXPERIENCE
Miller’s Ale House Orlando, FL
Bartender Feb 2009-Present
Ensured compliance with state and federal laws and regulations by responsibly vending alcoholic beverages to guests.
Demonstrated the ability to multi-task in a high volume work environment.
Trained new staff members in drink recipes and work procedures.
Responsible for mixing and serving drinks, collecting money for drinks served, and keeping bar clean and stocked.
Red Coconut Club Orlando, FL
Cocktail Waitress Apr 2008-May 2011
Assisted in training and coaching new staff members in various departments including wait staff, door host, and VIP.
Cross-trained in order to provide support to other departments when necessary and quickly adapted to new positions.
Increased sales through promotion of bottle service to guests and up-selling cocktails.
SKILLS
Proficient in Microsoft Office (Word, Excel, and PowerPoint)
Effective Written, Verbal, and Interpersonal Communication
Team Leadership
Customer Service
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