Customer Service/Administrative Assistant/Procurement Clerk
Resume:
Brandywine, MD 20613
******************@*****.***
Qualifications and Skills
I have seven years' experience with high-volume government organizations as an administrative assistant/procurement officer. Some of my strengths include preparing purchase orders and send copies to suppliers and to departments originating requests. In charge of determining if inventory quantities are sufficient for needs, ordering more materials when necessary for the federal government. I also responded to customer and supplier inquiries about order status, changes, or cancellation. I assisted in all administrative such as filling, answering correspondence, and mailing. Spent a quite a bit of time supporting the team as well as management.
Professional Experience
Produce Assistant Manager November 2014- July 2015
Target, Brandywine, MD
Assisted in managing store operational and cashiering activities.
Maintained complete and accurate sales and inventory records.
Assisted in interviewing and hiring new employees.
Provided training and guidance to employees in day-today responsibilities.
Managed and motivate employees to increase sales.
Ensured work area in maintained clean, neat, safe and organized.
Built merchandise display to attract customers.
Scheduled routine inspection and maintenance of all equipment.
Procurement Clerk June 2012- June 2013
B.I.G Enterprises, Arlington, VA
Coordinated with various staff for operational support activities of the unit
Served as a liaison between departments and operating units in the resolution of day-to-day administrative
and operational problems.
Provided administrative/secretarial support for various departments/divisions such as answering telephones
Assisting visitors and resolving a range of administrative problems and inquiries.
Operated desktop computer to compose and edit correspondence and memoranda from dictation, verbal
direction and from knowledge of policies of established departments/ divisions
Prepared, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.
Bookkeeping and payroll duties as well
Procurement Clerk- Contracting Administrative Assistant March 2009-April 2012
FEMA (Department Of Homeland Security), Atlanta, GA
Prepared purchase orders and send copies to suppliers and to departments originating requests.
Determined if inventory quantities are sufficient for needs, ordering more materials when necessary.
Responded to customer and supplier inquiries about order status, changes, or cancellations.
Performed buying duties when necessary.
Contacted suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late
deliveries, and other problems.
Reviewed requisition orders in order to verify accuracy, terminology, and specifications.
Prepared, maintain, and review purchasing files, reports and price lists.
Compared prices, specifications, and delivery dates in order to determine the best bid among potential
suppliers.
Tracked the status of requisitions, contracts, and orders.
Calculated costs of orders, and charge or forward invoices to appropriate accounts.
Checked shipments when they arrive to ensure that orders have been filled correctly and that goods meet
specifications.
Compared suppliers' bills with bids and purchase orders in order to verify accuracy.
Approved bills for payment.
Located suppliers, using sources such as catalogs and the internet, and interview them to gather information
Customer Service Representative October 2008 to September 2010
Food Loin - Waldorf, MD
Customer Service Manager February 2009 to September 2010
Food Lion - Waldorf, MD
Promoted to manager position due to work habits, train and supervise 10+ cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
Managed front-end operations to ensure friendly and efficient transactions at checkout.
Selected Contributions:
Won "Service Excellence Award"
Served on special taskforce charged with turning around under-performing stores. Trained CSRs and
managers in a struggling store, and contributed to significant improvements in guest satisfaction and sales.
Assisted in all sales and assisting customers
Counted cash registered down at the end of all shifts
Counted the safe and was accountable for all cash on my shifts
Customer service representative January 2005 to October 2008
Clear INC, Arlington, VA
Selling frequent flyer the Clear program
Verified all documents needed to complete the Clear Program
Enrolled customers in the in-person process
Used my customer service skills to insert priority customer in front of the general public
Assisted customers in the online enrollment of applications for the company
Captured biometric
Assisted customers with their belongings to get through security at the Ronald Reagan National Airport
Assisted TSA (Transportation Security Administration) with all applicants
Handled customer concerns and questions
Introduced training programs that enhanced employee performance and helped build a motivated workforce.
EDUCATION
Gwynn Park High School
GED_2003
College of Southern Maryland
Associates’ in Business Administration
2005-2009
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