Customer Service Manager

Frank Bifano

Customer Service Manager - Wal-Mart Canada

Stoney Creek, ON

************@*******.*** - 289-***-****

I am seeking an opportunity to use the skills obtained through my Three years at Mohawk College studying Advertising and Three years of customer service at Wal-Mart. I am seeking employment with a company where I can grow professionally and personally. I seek challenging opportunities where I can fully use my skills for the success of the organization. I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities. I want to excel in this field with hard work, perseverance and dedication.

• 3+ years Customer Service • Project Management

• Brand Management • Team Leadership

• Strategic Communications • Willingness to learn

WORK EXPERIENCE

Customer Service Manager

Wal-Mart Canada - Hamilton, ON - December 2012 to Present Responsibilities Include:

• Serve as a customer service specialist for Wal-Mart for two years, dealing with customer relations and associate management.

• Make customers feel valued, welcomed and accepted

• Treat each customer with a great deal of respect

• Understand the mindset of a customer

• Work with my team to keep the workplace working smoothly

• Be patient with demanding customers

• Relay information in a concise and clear manner

• Remain calm, courteous and respectful at all times Customer service

Wal-Mart Canada - Hamilton - September 2012 to Present Hamilton, Ontario

Responsibilities Include:

• Serve the customers

• Greet transfer and hold calls

• Build rapport, listen, clarify and manage conversational flow

• Manage upset customers, conflicts and challenging situations

• Deliver outstanding service, exceed expectations and build long-term loyalty

• Work in teams and in a self-directed environment Marketing and Communications Assistant (School Internship) Wal-Mart Canada - Hamilton, ON - April 2015 to June 2015 Responsibilities Include:

• Merchandising vehicles with images and descriptions

• Image editing

• Assistance in creative advertising initiatives

• Social media management

• Content creation

• Contributed in overall digital marketing mix

• Development of brand awareness

• Optimization of vehicle ads

Account Manager

Wal-Mart Canada - October 2014 to April 2015

Client-Cambridge Self Help Food Bank

• Developed a Communications Plan

• Developed a Marketing Plan

• Brand awareness

• Prepared a campaign for their 30th anniversary

Project Manager

Wal-Mart Canada - September 2014 to March 2015

Client-Hamilton Hornets

• Developed a Communications Plan

• Overhauling of the brands image

• Social Media

• Brand awareness

Account Manager

Wal-Mart Canada - February 2014 to April 2014

Client-Brides Butler

• Client Relations

• Manage members to deadlines

• Developed a Communication Plan

• Achieved brand awareness

EDUCATION

Advanced Diploma in Advertising and Marketing Communication Management Mohawk College

2012 to 2015

ADDITIONAL INFORMATION

Computer Skills

• Demonstrated experience using personal computers and related software packages such as Word, Excel, Outlook, PowerPoint, Adobe Suite, Photoshop/Premiere Pro, Internet, and social media dashboards such as Hootesuite, Tweetdeck and other databases

• Proficient in Advertising software (Clear Decisions, Airware and BBMs

Contact this candidate