IT

HELDER GOETTERT

(Middleware Specialist)

Mobile: +55-12-991**-****

Email: **************@*****.***

Professional Objective:

Acquire a job position in a proficient and progressive company, which provides opportunities for learning and growing in that field and a challenging and motivational environment.

Experience Summary:

•17+ years of extensive experience in the Information Technology Industry.

•8+ years of experience on Messaging and Collaboration tools such as Lotus Notes Domino Mail and Application Servers, Lotus Sametime, Lotus Quickr, ScanMail, Rightfax and Postfix.

•9+ years of experience on Java Applications Servers such as Jboss, WebLogic, Tomcat and SAP Netweaver.

•In-depth knowledge of e-business and web technologies (Servlets, JSPs, EJBs, JAVA and JAVA Beans).

•Experience in administering, monitoring and troubleshooting mission critical production systems under extreme pressure conditions and time constraints.

•Worked with Protocols TCP/IP, HTTP/HTTPS, SMTP, SNMP, SOAP, LDAP and FTP.

•Experience in 24x7 on-call production support and technical support.

•Good understanding of Systems Development Life Cycle (SDLC).

•Well familiarized with English. Spent 2 months in Florida for a English course.

Languages:

•Native Portuguese

•Advanced English (4 years English course in Brazil + 2 months in Florida for an intensive English course)

Technical Skills:

Middlewares: Weblogic Application Server, SAP Netweaver, Jboss Application Server, Tomcat, Lotus Application Server, Novell Access Manager, Novell Identity Management, Microsoft Forefront Identity Management, Open LDAP, PTC Windchill and Prostep OpenPDM.

Collaboration: Notes Domino Mail Server, Lotus Sametime, Lotus Quickr, ScanMail, Rightfax and Postfix.

Operational Systems: Windows, UNIX(AIX and Sun Solaris) and LINUX (SuSe and RedHat).

Programming Languages: Java, C, C++, VB, HTML, XSLT, XML, ASP, ANT, Javascript, Lotus Script, Lotus Formula, MS Macros and Shell scripting.

Databases: Oracle, SQL SERVER and Oracle.

Web Servers: Apache, Oracle HTTP Server, SAP WAS, Internet Information Server and Lotus HTTP Server.

Web Technologies: HTML, Javascript and JSP.

Java Technologies: Servlets, Beans, EJB, J2EE, Networking, JDBC/ODBC, JMS, JNDI, RMI.

Tools: Load Runner, Rightfax, HTTP Watch, Jenkins, Applications Manager, Adobe LifeCycle, PTC CreoView, PTC WGM, Connect Direct, Informatica, Servgistics, iLog ODME, OpenText Cordys etc.

Professional Experience:

Embraer S.A., Sao Jose dos Campos, Brazil

Designation: IT Infrastructure Analyst

Period: August, 2013 – Present

Responsibilities:

•Provide all necessary information to the 24/7 support team.

•Installed and configured PTC Windchill (Apache/Jboss/Tomcat) software binary in all environments.

•Involved in strategy/design/implementation in migrating/rehosting of PTC Windchill instances.

•Performed capacity planning for existing physical by using the historical data.

•Documented installation guides, SSL configuration guide, Proxy- plug-in guide in production.

•Worked starting from scratch on some projects. Typical tasks include setting up machines and installing required software and preparing operation guides for the same

•Coordinated production issues with several teams such as, UNIX, Network, Database, Infrastructure and Application teams, also helped them in resolving their issues.

•Involved in designing infrastructure that supports disaster recovery (DR) at every physical /logical layer of an application ranging from Application servers, Web servers, DNS aliases, VIPs, External Load balancers

Environment: Windchill 10.2 (Tomcat, Apache, Open LDAP, Solr), OpenPDM (Tomcat, JBoss, Apache), Web Services, LDAP, JDBC, XML, RedHat, Windows, Work Group Manager, Theorem Cadverter, Adobe Lifecycle.

Embraer S.A., Sao Jose dos Campos, Brazil

Designation: IT Infrastructure Analyst

Period: June, 2005 – August, 2013

Responsibilities:

•Install, configure and administered Sap Netweaver, WebLogic Application Server, Jboss, Tomcat and MS IIS on SUN Solaris, Linux and Windows environment.

•Installed, configured and administered Connect:Direct, Microsoft Forefront Identity Management and Novell Identity Management.

•Installed and configured Apache and Novell Access Manager to act as a proxy server to serve various applications.

•Installed and configured Apache Web server and integrated with Jboss, Tomcat and WebLogic server.

•Configure and administered WebLogic server with Oracle 10g database

•Performance tuning of JVM heap size, garbage collections, java stack and Native thread & production performance

•Worked closely with support groups, development and apps team in order to gather requirements.

•24X7 on-call production support, technical support, troubleshooting, problems related to oracle WebLogic Server

Environment: SAP Enterprise Portal, SAP Netweaver, Novell Access Manager, Novell Identity Management, MS Forefront Identity Management, SAP KM, Connect:Direct, WebLogic Server 9.2, Jboss 5.0.x, Tomcat 5.x, Apache 2.2.2, Oracle 9i/10g, UNIX (AIX 5.1, Suse Linux, RedHat), JBoss, Java, Windows, SOA, LDAP.

Embraer S.A., Sao Jose dos Campos, Brazil

Designation: IT Support Analyst

Period: June, 2001 – June, 2005

Responsibilities:

•Install, configure and administered Lotus Notes Domino Servers, Sametime Server, Trend ScanMail and Quickr Server.

•Maintained the administration of the directory, clustering, security policies, Domino Web Access and the other server archives.

•Analyzed the Domino server hangs and crashes and resolved the issue by identifying the root of the problem.

•Troubleshoot the mail delay and permission issues with the Lotus Notes and the service book issues.

•Developed the Lotus Domino applications using various peripherals such as Lotus script, Java, Notes Formula and C++ Toolkit.

•24X7 on-call production support, technical support, troubleshooting, problems related to all Collaborations Softwares.

Environment: Lotus Notes Domino, Lotus Sametime, Lotus Quickr, Trend ScanMail, Postfix, Clamav, Spam Assasin, Rightfax, UNIX (Suse Linux, RedHat), Windows, LDAP.

Educational Summary:

Year: 1995 - 2000

Bachelor of Computer Science

Federal University of Mato Grosso, 2000; Cuiaba, Brazil

Year: 2014

Information Technology Infrastructure Library (V.3)

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