Customer Service Microsoft Office

RODRIGO GOMEZ

www.linkedin.com/pub/rodrigo-gómez/46/41b/218

*** *** ********** ** ******* AB T2W 1H6 M: (403) 918 - 8515 Email: *************@*******.*** EDUCATION & PROFESSIONAL DEVELOPMENT

Business Administration Diploma – Human Resources, (2014-2016) GPA: 3.21 Bow Valley College – Calgary, Alberta

Courses: Macroeconomics, Microeconomics, Occupational Health & Safety, Labour Relations, Human Resource Fundamentals, Organizational Behaviour, Employment Law, Business Communication, Computer Applications, Business Law, Financial Accounting Principles I, Introduction to Management, Microeconomics, Business Mathematics, Introduction to Marketing.

International Business Degree, GPA: 3.2 (2008) ITESM University – Estado de Mexico, Mexico OTHER QUALIFICATIONS:

SAP Puchasing module

Excel advanced, Microsoft Office, Outlook and Lotus Notes LANGUAGE SKILLS:

English – Professional level

Spanish – Native

French – High Intermediate (B2 Tefaq/B1 Delf – Alliance Française) OTHER EXPERIENCE

TEAM MEMBER April 2015 –

Tim Hortons

Delivering and preparing products in a fast pace and accurate way in the drive thru

Preparing beverages in the front tills

Maintaining a clean and comfortable ambient to the customer at anytime CASHIER ASSOCIATE 2014 – 2015

Wal Mart

Ensured repeat sales by maintaining exceptional customer service, effectively answering inquiries, providing in-depth product information, as well as processing cash, debit, and credit purchases, refunds, and exchanges while maintaining a balanced till.

Complying with the policy of +1000 items Scans Per Hour

Offering the benefits of the Wal Mart MasterCard in a friendly, concise and professional way. SUPPLY CHAIN EXPERIENCE

IT Purchaser 2013

Teléfonos de México (América Móvil)

IT Purchaser responsible for understanding the necessities of the internal users looking for the best suppliers, quoting, and negotiating the best alternative that fit the internal necessity. Quoting and purchasing servers, SW, antivirus, and diverse technological solutions for the Telmex Group.

Purchasing monitors.

Renewing maintenance of the computer assets and SW.

Tracking the process of the purchase since the receipt of the internal request until the payment of the products and services acquired.

Quoting SAP solutions.

Purchasing assets and integral solutions until $USD 100,000 per transaction. Technical Asset Management Leader 2011 – 2013

IBM Mexico, Mexico City

Ensuring the operational activities of technological assets for Software and Hardware.

Supervising the asset tracking - computers, servers, and switches at a physical level as well at logic level since the purchase until the final depreciation.

Tracking with the Purchasing Department of the accurate assets delivery at the client’s facilities.

Tracking SW licenses in servers for Iusacell and Total Play account.

Financial reconciliation with invoices for obtaining the assets depreciation. Asset Manager for Latin America at Hewlett Packard Enterprise Services 2009 –2011 Hewlett Packard ES, Mexico City

Tracking the Global Supply Chain and Procurement Department Process, since the request of the user until the assets arrived to clients facilities and they were recorded accurately in the corresponding databases.

Tracking the assets were recorded correctly and on time, based on the different criteria for billing purposes.

Creating different reports and analyzing the causes in the inaccuracy of stocks that might affect the billing.

Receiving semi-annual audit and leading regional projects in Latin America from HQ.

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