ANI KHACHATRYAN

Mobile:009***********, What’s up +37-498******, E Mail: acr4zl@r.postjobfree.com

Service delivery, Hospitality & business development professional with a significant & progressive track record of managing complex processes & highly operations driven across various functions and service industries such as tourism board & international call center business and public relations with all major clients in many European languages. Practiced in clarifying business requirements, performing improvements in business operations thru improving productivity through sales distribution market management and reduce costs. Recognized customer service management skills, consistently delivered high standards of quality & service levels, Handled large teams across industries& delivering new project roll outs, achieved the target milestones within budget & timelines.

The core competencies entail:

Management of Employees & Cross-Functional Teams

Customer Relationship Management

Business revenue Management

New Business & Sales Operations Support

Cost Control

Resource Management

Tourism & development

PROFESSIONAL EXPERIENCE

Working from date : 2013 Dec 02 – 2014 SEP 08

Assistant Director & Operations Head.

Role : Assistant Director (location

Managing the entire business operations, revenue generation & operational expenses.

Heading client meetings & negotiations.

Planning & rolling out sales promotions & offers.

Utilizing the existing client database for sales promotions & new offers.

Generating new business prospects & lead generation on new customer acquisitions.

Managed a team of 10 members of field collections & back office operations.

Handling customer collection revenue.

Planning & driving daily collections based on PTP.

Managing customer’s overdue settlements based on buckets.

Handled telecalling team for Generating PTP & customer pickups.

2014 Oct 15 – 2015 Jun - 29: Diamond GmbH- Germany

Sales Manager – Customer Relationship

Effectively rolled out Front office & Back office operations for Europe Zones.

Managed the end to end process functioning from login of sales till registration & activation.

Imparted knowledge and provided inputs in designing the BackOffice Processes, as in the team since the initial phase.

Responsible for daily operations, quality control, service support to sales team and channel partners.

Handle and resolve customer complaints with in the SLA.

Targeting on sales operations.

Translation of documents / languages according to customer needs.

2013 Feb 01 – 2014 Aug 30: Tourism Agency - Turkey

Tour Operator – Customer Service

Successfully leaded the customer service operations for entire Europe sectors including Russia .

Efficiently handled customer services operations for inbound toll free customer call centre, customer support cell, credit monitoring, outbound processing centre, front office, customer collections & cash department.

Handling with all sub agents in Travel Boards.

Lead a team of 25-member in each region handling all customer complaints & resolution.

Supported sales team and entire channel business associates under one region.

Arranging all customer needs and handling with all Tourism Boards in Europe.

COMPUTER PROFICIENCY: Well versed with Microsoft Office tools namely Excel, Outlook, PowerPoint and Word, Lotus Notes,

ACADEMIC OVERVIEW

Diploma in (French) from Yerevan State University of Foreign languages after V. Bryusov

PERSONAL MINUTIAE

Date of Birth : 11th August 1991

Passport Status : Available – Armenian Citizen

Passport No : BA 2250370

Marital Status : Single

Language read & write : English, Russian, French (High Fluent in all 3 Languages both in writing and reading) Turkish and also Qualified as special Interpreter and Translator.

Language can manage : English, Russian.

Hobbies : Drawing, Sewing, won many awards on drawing and other extracurricular activities.

(Ani Khachatryan)

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