Customer Service Representative

Audrey Walsh

*** ***** ******, *****, ** *****

718-***-**** – Home 917-***-**** – Cell ********@*******.***

SUMMARY: Ten years of experience providing customer support, an unwavering commitment to customer service, with ability to build productive relationship, resolve complex issues

SKILLS: Knowledge of BESS system, IBM, Intranet, Data entry, Microsoft Word, Outlook,

Excel,

EMPLOYMENT HISTORY:

Data Entry

Processed orders and in-coming orders, via telephone

Compiled weekly and monthly reports and commission for sales reps.

Assisted co-workers with inventory and the ordering of frames and cases from the factory

Assist in the expediting of orders that require immediate processing when necessary

Entered stock and pricing into inventory

Assisted in Accounts’ Dept. process invoices, proof invoices for accuracy, issue credit, and charge credit cards

Processed invoices, proof invoices for accuracy, issue credits

Supported co-workers with heavy work flow, handle FedEx incoming and outgoing

Support other staff members when needed, which alleviated workload pressure and accomplished department priorities

Operate office machines, such as photocopiers and scanners, facsimile machines

Customer Service

Assisted customers with problems, follow-up orders to ensure timely delivery schedules

Ran credit reports, set-up new accounts

Set up appointments for customers

Confer with customers by telephone to provide information about products or services take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers’ problems.

Resolve customers’ service by performing activities such as exchanging merchandise.

Complete contract forms, prepare change of address records or issue service discontinuance orders, using computers.

Investigate for orders when needed

Filed claims in alphabetical and numerical order

CAREER HISTORY

2001-2015 Data Entry Clerk/Customer Service Representative, B. Robinson Optical New York, NY

EDUCATION:

Empire Technical School, Inc. New York, NY

Certified in Medical Secretary/Transcriber

North Trafford College, Manchester, England UK

Secretarial Pitman script Completed Couse

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