Software Trainer, Desktop Support Specialist, Technical Writer

MULTIFACETED SOFTWARE INSTRUCTOR AND SUPPORT SPECIALIST

Highly effective well-spoken, people-oriented software facilitator and troubleshooter with more than 10 years progressive experience in the multifamily industry; master communicator with expertise in courseware development and delivery bringing proficiency in training, mentoring, and professional development to a dynamic environment; software support for 35 corporate entities in six different states.

AREAS OF STRENGTH:

•Course Development and Management

•Technical Writing

•On-site systems and software training

•Helpdesk support and problem solving

•Corporate intranet management

•Creation and management of knowledge base management system

•Training video creation using Camtasia and iMovie

WORK EXPERIENCE:

TriBridge Residential - Atlanta, GA

January, 2003 to March 2015

Training Manager – Software Support (3/05 to present)

•Facilitated software conversion and training of all newly-acquired properties; average of 10+ acquisitions and/or dispositions each year

•Updated all software training materials to ensure end users have availability of most current information including screen shots

•Conducted software onboarding training for new associates, up to eight associates each month

•Traveled to out-of-state properties to conduct software training on an as-needed and regular basis

•Maintained and managed the company intranet; main focus was on software training questions and information

•Assisted on-site associates on 35 properties located in six state region regarding questions and problems related to software: basic user questions, software problems and glitches, analyzing reports, and completing the steps necessary to achieve timely month-end closeouts

•Proficient in Microsoft SQL Query language

Assistant Manager, Leasing Consultant (01/03 to 3/05)

•Managed financial aspects of apartment community; collected monies, processed property invoices, and completed month-end closeout activities associated with accounts payable and accounts receivable functions

•Mentored and motivated leasing staff to ensure occupancy and property goals were met

•Communicated apartment information to prospective residents, such as pricing, availability, variety of floor plans, amenities, and provided a tour of the community and the prospects’ preferred apartment(s)

•Scheduled turnkey operations and monitored status of every vacant apartment by performing daily inspections; completed touch-up cleaning of vacant apartments

•Completed monthly market surveys to ensure execution of competitive pricing and marketing strategies

•Conducted resident retention functions to enhance the customer experience: followed up on completed service requests, assisted with various personal requests, planned and participated in resident events

•Member of the TriBridge Million Dollar club in 2003 and 2004

EDUCATION:

Arizona State University, Tempe, AZ

Bachelor of Science – Business Management

Bachelor of Science – Business Supply Chain Management

Minor in Human Communications

Magna Cum Laude graduate

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