Customer Service Management

Gary Peeling

Phone: 240-***-****

**** ***** **** *******

Inverness, FL 34452

Email: ********@*******.***

Guides day to day execution of IT initiatives

• Ensure high-quality customer service

• Ability to manage long-term projects

• Implements effective business analytics practices

• Maintain vendor relationships

• Participates in the formulation and documentation of technology plans and policies

• Identifies, communicates, and resolves data quality and data reconciliation issues

• Reviews, evaluates and develops proposals for new initiatives

• Provides hands-on technical resolution and assistance

Career Objective

To obtain a full time, permanent positon that will best utilize my speicalized experience in IT Management

Specialized Skills

Analytical, resourceful and detail oriented professional with over 10 years of supervisory experience

Customer service focused

Ability to identify and resolve issues working in fast paced/dynamic environments

Excellent verbal and written communication skills

Training/Education

Bachelor’s degree in Computer science, with concentration on operating systems and Microsoft program technology (Spring 2017)

Introduction to Networking

Network Technologies

Novell Netware, Introduction to Systems Administration

Introduction to AutoCAD; AutoCAD Levels 1 & 2

IT Management Experience

Senior IT Specialist/Network Administrator

Eagle Systems, California, MD 1995 – present

Design and wire the network/telephone infrastructure for company’s office spaces

Install and manage all servers on network. (e.g., Domain Controllers, Exchange servers, Time and Expense servers, web page server, file sharing servers, print servers and database servers)

Configure servers on VMware based platforms

Develop, implement and maintain all back-up software and hardware systems

Ensure compliance and work closely with vendors, stakeholders and customers to ensure system productivity

Conduct market research to find the most cost effective IT solutions that meet our corporate requirements

Manage the IT network for over 300 on-site and off-site employees

Install work stations for all new employees

Establish the configuration for all hardware including copiers and printers

Troubleshoot and repair copiers, faxes, scanners and printers

Manage all network accounts and passwords (i.e., computer security)

Develop and implement IT operating procedures regarding internet usage and security of IT systems

Manage all IP addresses

Ensure installation of lock out programs

Prepare hardware for disposal, when required

Oversee all IT operations on the company’s Intranet

Procure, develop and maintain audio/video systems for conference rooms, kiosk systems, and telephone lines

Install and implement back-up systems to ensure network operates 24/7 with no interruption of service

Solely responsible for operating and managing the IT help desk

Provide IT training for junior level Eagle Systems employees

Participate in IT seminars, and conferences to stay current on new technologies

Provide upper management with effective IT solutions (i.e. upgrades)

Job history prior to 1995 will be provided upon request.

References

Available upon request

Contact this candidate