Customer Service Sales

Jonta’ M. Robinson

Phone: 404-***-****

E-mail: acr4w9@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/jmrobinson2 Experienced in Account Management; Billing and Research and Sales. Establish client relationships by facilitating and managing client billing requests. Create account receivables reports using Microsoft Excel tools. Solution driven with an emphasis on the following:

Internal and External Client Relationships

Account Receivables Reporting

Bill Review

Contract Review

Driving Resolution

Account Management

PROFESSIONAL EXPERIENCE

Sprint

Business Billing Support Specialist II 2008 – Current; Atlanta, GA Implementation Specialist II 2006 – 2008; Duluth, GA Offline support to Sales, Finance and Business Care Teams • Review Special Pricing and Contract Term Agreements • Manage assigned tasks• Drive resolution for complex billing issues • Analyze accounts listed on the Accounts Receivable reports • Research accounts with severely aged and/or outstanding technical issues• Prepare Accounts for collection activity• Serve as a client advocate between Assign Customer Relations Teams and the Accounting Department • Work with internal and external clients. Manage and Process Sales Concessions via Salesforce • Served as an Account Manager of 188 business accounts; possessing 25-49 active wireless units • Served as client’s main point of contact, contacting wireless clients on a monthly basis • Complete account modifications via Citrix platforms• Utilize Excel to create client reporting by using Macros, V-lookup and Accounting Formulas Kodak

Shift Supervisor 2006; Georgia Aquarium; Atlanta, GA Supervised 10-12 employees daily• Manage scheduling conflicts• Performed inventory checks ensuring film; memory cards and batteries were readily available• Provide a daily checklist upon arrival• Monitored Employee-Client interaction• Ensured client satisfaction• Complete Quality Review on photographs taken and printed• Coached and mentored new employees in customer service and imaging processes• Complete nightly accounting duties• Document financial inconsistencies

Best Buy

Wireless and Mobile Life Associate 2005 – 2006 Huntsville, AL Sold pre-paid and post-paid units for Sprint/Nextel, Verizon Wireless and Cingular Wireless (now AT&T) • Explain functionality of MP3 players • Assisted in sales of wireless phone accessories and MP3 player accessories• Explain how new technology would impact daily routine• Provide unique comparisons between brands Wireless Advocates

Wireless Sales Expert 2005 – 2006 Huntsville, AL

Assisted with the grand opening of the Huntsville wireless kiosk •Trained and mentored new employees in customer service for the wireless units •Activated Post-paid accounts and upgrades for Verizon Wireless, Sprint and T-Mobile Wireless Warehouse

Customer Service Representative and Wireless Sales 2005 – 2005 Huntsville, AL Cingular Wireless Subsidiary •Trained Agents •Indirect Sales, Activated Post-paid accounts and Go Phones accounts West Corporation

Customer Service Representative March 2003- March 2005 Huntsville, AL Worked for Cingular Wireless: Maintained post-paid and pre-paid accounts • Processed payments by phone • Assisted customers with general customer service issues

Worked for DirecTV as a technical support agent on the Tier 2 level: Scheduled service appointments • Assisted customers with payments • Provided general customer information EDUCATION

Alabama Agricultural and Mechanical University- Normal, AL (Surrounding Area- Huntsville, AL) Completed coursework towards Marketing, May 2006

TECHNICAL PROFICIENCY

Microsoft Word Microsoft Outlook Microsoft PowerPoint Microsoft Excel Lotus Notes Salesforce.com Web-Based Programs Technical Resolution Sales Call Center Customer-Client Relationships

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