Customer Service Sales
Resume:
D.S.JOHNSON CTC: 970-***-****
Parsigutta, gangaputra colony
Musheerabad,
Ram nagar
Hyderabad -500020
OBJECTIVE
To achieve a worthy place in todays globalizes business environment suitable for my multi-functional skills and knowledge about markets.
To be associated with a result oriented organizations at the National / International level where there is a scope for professional growth.
Seeking a challenging opportunity to bring out the best in me
SUMMARY
Over 14 Years’ experience in RESERVATIONS using Various CRS AMADEUS, SABRE, ABACUS, GALILEO
CERTIFICATIONS
Certified airline diploma from Gulf Air academy of travel Abudhai (U.A.E.)
EDUCATION
Bachelor of Arts from Andhra University
TECHNICAL SKILLS
Microsoft Office 98-2003
Amadeus, Galileo, Sabre, Abacus CRS reservation systems
Operational abilities in Windows 98-XP
PROFESSIONAL EXPERIENCE
Ticketing Counter Staff:
1Senior Counter in charge:
M/s. Akbar Travels of India (P Ltd., work involved International Air Ticketing, handling Walk-in Customers + Corporate Handling during April 2001 through March 2004
1. International travel and ticketing in charge (supervisor)
Worked with Trans world travel and tours (IATA) during 2004 may till 2007 June
involved in visa processing, corporate handling, walk in customers.(office is shut down)
1. Ticketing supervisor:
Worked with U.S. based travel agency Fare one travel inc. Worked from 2007 jul till 2010 sep involved in ticketing and supervising the staff of 8 under me
Ticketing manager (Head)
Worked with Lucid travel Inc. U.S. based travel agency worked during 2011 Oct till 2012 Feb (office is shut down)
Currently working for Uniglobe Air Travel Bureau from 01st November2012 till mar 2015
Mahindra Satyam Implant /SR. TRAVEL CONSULTANT (Tech Mahindra)
Responsibilities:
. Worked as a admin officer for sometime in this organization
Provided extensive customer service related to all aspects of travel Extensive experience making International, Domestic, Offshore and Visa assistance and processing and following with embassy.
Managing all the secretary job profile for higher associates at Infosys and Satyam getting in with all the arrangements of travel related services and guest relationship services.
Briefing the clients regarding their Onsite travel.
Giving the best deals and the best fares with all the possibilities.
Responsibilities included monitoring agents’ phone calls to evaluate performance and to coach agents to improve Average Handle Time and Revenue per call resulting in higher productivity
Train fresher’s according to the improvements needed for each to succeed
Responsible for team’s adherence to attendance policy, agent action plans, and company policies
Awarded “Supervisor of the Month” for my team in fareOne travel Inc.
Fare quotation for the passengers traveling from INDIA to USA and Middle East vice versa
Making reservation on Amadeus, Abacus, and Galileo CRS SABRE for all international airlines.
Briefing clients on many itineraries, routings and visa related documents.
Responsibilities include customer service, customer relations, and coordination of group travel consisting of airline, hotel.
Worked on CRS Amadeus, Galileo and saber.
International counter in charge for ticketing & Reservation
Fare Quotation and issue of international tickets
Round- the- World pricing, multiple destination pricing, and effective use of international rate desk and airline rate desks. responsibilities included assuring corporate travel account travel policy adherence
A backup agent for the other corporate accounts within business unit
Responsibilities included both Domestic and International reservations
Strong sales performance required in maintaining performance. Exceeded personal sales goals set each month
Assisted in training of new agents, re-current training on airline reservation system, sales, and mentoring of agents within both departments to improve productivity
ADMINISTRATIVE SKILLS
Extensive knowledge of Call Center Management principals gathered during 2 years of CCM management experience
Monitored calls and performance of agents to increase their overall customer service and technical skills
CAREER ACCOMPLISHMENTS
International ticketing, &Tour packages
ACHIEVEMENTS
Ensured consistency in the performance with 100% achievement & has been a consistently too performer
Received the Best Travel counselor Excellence award category from Uniglobe South Asia
KEY RESPONSIBILITIES
Increasing the sales
To ensure consistence & through product
PERSONAL DETAILS:--
DOB: 13 July 1975
:
Marital Status: Married
Email:*********@*****.***
Presently working with Zen3 Teletext holidays U.K. based company in hi-tech city hyderabad
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