Curriculum Vitae

Berlin John K.

KARATHRA HOUSE,

KALPARAMB

P.O. ARIPALAM, IRINJALAKUDA

TRICHUR DIST., 680688 E-Mail: acr4rp@r.postjobfree.com.

Mobile: +944*******/871-***-****

Summary

* ***** of Professional Experience in BPOs.

Work Experience

Sutherland global services [12th September 2014 – till date]

Working as Consultant for commercial Insurance in Excess and Surplus Claims Department.

Nature of Work:-

Doing setups of First Notice of Loss under Citrix Mainframe Application.

Getting the required information of claimant and Insured from Accord Form’s and related docs.

Managing Bodily Injury Claims, Property loss adjusting and liability claims.

Issuing payments of Expense and Loss based on the invoices in CAPS.

8 Months of Technical Voice support for McAfee Anti-virus software application.

Allianz(Contracted with Adecco) [April 2014 – 30th August 2014]

Worked as Claims Handler in Uk Insurance Care Domain for Semi Voice Process.

Nature of Work:-

Processing and Adjudication of Motor Claims under Citrix Application.

Searching for Fraud Activity by locating hotspots and claim incidents scenario’s.

Searching for any Third parties involved and services offered.

Calling up Third party and their insurance providers for additional information and subrogation.

Handling Total Loss Scenario’s.

RR Donnelley. [12th September 2012 – March 2014]

Worked as Process Associate in UK Experian Credit Report Agency.

Nature of Work:-

Assisted UK based customers in sorting queries:-

oCredit Access Previous Search(CAPS)

oCredit Account Information system (CAIS).

oProjecting Electoral Roll information.

oHandling customer membership details.

oProcessing disassociation requests.

Open firm solutions. [10-08-2010 to 30-08-2012]

Worked as a data entry & documentation specialist

oConstructing Drupal CMS website training video.

oData Documentation

Managerial Skill Set

Team Management : Conducting team meetings, Team facilitation & motivation, Time management.

Quality Management : Seven Quality Control tools (7 QC tools)- Root Cause Analysis, Histogram, Pareto Chart, Scatter Diagram, Control charts, Check sheet.

Communication : Meeting minute preparation, business plan & project report,

documents, presentation to the management and process owners.

PERSONAL SKILLS

Leadership through example

An eye for detail and stress on quality

Highly process oriented

Good Communication Skills

Strategic thinking and proper planning

Comprehensive problem solving abilities.

Good coordinating capability.

Willingness to learn.

Quick learner and excellent team player having ability to meet tight deadlines and work under pressure.

Achievements

I maintained top quality level much above the quality parameters set by the client.

Mentored new members in to team for the new process.

Academic Qualifications

BA Bachelor of English Literature [2013]

College : PG Centre. (Distance Education)

University : Calicut University.

Aggregate : 65%

MBA in Operations Management [2015]

College : Distance Education

Board : Sikkim Manipal University

Percentage : B-Grade

SSLC (10th)[2003]

School : Bharatiya vidya Bhavan

Board : Central Board of Secondary Education

Percentage : 69.5%

+2 (12th) [2005]

School : Bharatiya vidya Bhavan

Board : Central Board of Secondary Education

Percentage : 71%

Technical skills

Languages : Basics, C, C++, COBOL, Data Structures, Html, Java, Tally, Unix, Sql.

Short-term course : English Junior Typing.

Operating system : Windows 98/2000/XP

Packages : MS-office E-CRM (ORACLE APPILICATIONS)

Certificate : 1) Aptitude Test conducted by Scientific and Social Foundation (2003)

2) Certificate of Proficiency in computers (2003-2004)

3) Aptitude test conducted by Indian Banking Services

Personal Details

Name : Berlin John

Father Name : K.K. John

Date of Birth : 12th November 1987

Gender : Male

Marital status : Single

Nationality : Indian

Speak

Write

Read

English

Yes

Yes

Malayalam

Yes

Yes

Hindi

Yes

Yes

Deutsch

Elementary Knowledge

Arabic

Elementary Knowledge

Languages known :

Hobbies : Reading, Listening Music, Internet Surfing, playing shuttle, playing chess.

Declaration

“I hereby declare that the above-mentioned particulars are true, complete and correct to the best of my knowledge and belief.”

Date: Signature

Place: Kochi (Berlin John)

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