Auto Adjuster/Estimator

Philippe C. Raffiani

*** * **** ***. *******, IL 60101 Tel: 518-***-****

*********@*****.***

EXPERIENCE

Auto Field Adjuster

Allstate Insurance, Suffern, New York, 2014 2015

Have gone above and beyond for customer service from start of claim until end. Contact the customer for inspection, evaluate damage, discuss damage and options, arrange rental car and pickup of loss if needed. Along with settling total loss claims, I maintain excellent relations with repair facilities, vendors and colleagues. Independent Adjuster

Property Damage Appraisers, Albany, New York, 2001 2002, 2007 2008, 2013 2014.

Appraised auto, property, heavy equipment, marine, RV, ATV and motorcycles. Assessed and determined damage and causation of alleged damage. Pledged to be a non bias representative between the insurance companies, repair shops, claimants and insured. Shop Manager

Cottman / AAMCO, Latham, New York, 2003 2006

Manager and CSR for multiple locations throughout the Capitol District. Directed daily operations. Delegated daily needs and worked as a liaison between clients and vendors. CCAR Services

Coxsackie, New York, 2006 2015.

Customer service representative, driver, dispatcher. Ensure clients transportation needs from start to finish. Shop Manager / Estimator

Charlie’s Carstar Auto Body, Catskill, New York, 1992 2003. Oversaw daily operations including but not limited to estimating damage. Lead repair process from completion of paperwork to ordering necessary parts and materials. Ensured follow through on repairs for each client to restore their vehicles to pre accident condition or better. Handled rental vehicle needs for clients. Sold and installed aftermarket accessories and spray in bedliners. Oversaw used car sales and accommodated moving and storage needs when applicable.

Education

Carstar University, Overland Park, Kansas, 2000. Auto appraisal, business administration, production management certifications.

Coxsackie Athens High School, Coxsackie, NY 1997.

I CAR

State licenses

State of New York Independent Adjuster, Auto Damage & Theft Appraisals.

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