Sharepoint Administrator, Technical Support, Business Analyst

Benjamin Hines

*** ********** *****, *******, ******* 30349

{404} 569-4923

*******@*****.***

SKILLS SUMMARY

More than 15 years of experience in system analysis, administration, web, and portal based technologies. Strong background in technical support, networking, system administration and technical documentation. Experience in industry standard operating systems, hardware and software.

EXPERIENCE

CARE, Atlanta

11/12-10/15

Business Analyst II/SharePoint Administrator

Design and implement web designs and coding as needed.

Provide business solutions translated from customers & stakeholders needs.

Administration, installation and configuration of SharePoint 2010/2007 farms.

Creation of InfoPath forms as needed.

Provide training to users and site owners in SharePoint.

Creation & support of workflows as needed.

Creation of Active Directory accounts, groups, and OU’s as needed.

Management & training of permissions within SharePoint.

Deployment & support of global Kaspersky Antivirus Installations.

Install, configure & support Spiceworks/BMC ticket systems.

Troubleshoot and resolve issues within supported environments.

CARE, Atlanta

12/01-11/12

Web/SharePoint Administrator

Administration, installation and configuration of SharePoint 2010/2007 farms.

Creation & support of workflows as needed.

Creation of InfoPath forms as needed.

Creation of Active Directory accounts, groups, and OU’s as needed.

Troubleshoot and resolve issues within supported environments.

Clark Atlanta University, Atlanta

03/99-11/01

Web Developer

Designed and created layout for AEPI website.

Developed and maintained back-end databases for website and other data entry components.

Maintained office systems, servers, and provided network support for two office locations.

Technical support for office equipment.

Nichols Research/CDC, Atlanta

03/98-03/99

Technical and Network Support

Provided technical support for over 50 users across multiple departments.

Performed system maintenance, network support and programming.

Assisted in developing automated processes for system upgrades.

Ghosting of new systems for deployment to users.

American Computer Technology, Atlanta 05/96-03/98

Technical and Network Support

Provided technical support at multiple sites.

Provided network support, configuration, and setup.

Provided technical support for printers, laptops, and other peripherals.

SYSTEMS PROFICIENCY

Hardware

PC Compatibles, Mac

Programming Languages

HTML, CSS, JavaScript, PHP, T-SQL, PowerShell

PC Software/Operating Systems

Office 2013/2010, SharePoint 2010/2007, Adobe CS4/CS5 Suite, Windows7/8/10, Windows 2008/2012 server (32 and 64 bit), Corel Draw X4, SQL 2008/2012

EDUCATION

B.S., Computer Information Systems/Business Minor

Clark Atlanta University, Atlanta, Georgia

1996

CERTIFICATIONS

Microsoft Certified Professional

Microsoft Certified Technical Specialist

1998-present

2008-Present

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