IT Support and Sevice

Christopher Brown

*** ******* ******* ***** **, North Chesterfield, Virginia 23225

E-mail: *************@*****.*** Phone: 804-***-****(home) 804-***-****(mobile)

Objective:

Accomplished sales manager seeking to leverage extensive background in personnel management, recruitment, employee relations and customer service in a service and/or support IT position. Extremely motivated for career change goal and eager to contribute to an established company's IT division.

Career Summary:

Experienced professional with a unique combination of technical expertise, more than 10 years of management experience, with strong analytical skills and a broad range of computer expertise with exemplary problem-solving skills; able to identify problems and implement corrective processes. Skilled in cultivating positive relationships with clients and colleagues; particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds

Experience:

Royall & Co. April 2015 - May 2015

Data Analyst

Areas of direct responsibility included insuring the accuracy of demographics algorithm.

Data analysis and data entry.

Identifying and correcting inaccuracies and variations in client info.

Capital One September 2013 - May 2014

Windows 7 IT Coordinator

Areas of direct responsibility included working on and completing the Windows 7 Deployment project.

Compiling data and data entry utilizing proprietary content server.

Identifying and correcting hardware and software issues using applicable troubleshooting methods.

Training, motivation, and development of long-term employees.

Maintaining a high degree of proficiency in an IT based environment.

Basic customer service.

Paul's TV October 2012 - January 2013

Area Manager

Areas of direct responsibility included daily store operations and developing action plans to bolster the store's growth.

Compiling data on competitors product and analyzing prices, sales strategies, marketing and distribution methods.

Recruiting, motivating, and development of long-term employees.

Maintaining a high degree of expertise in retail sales and product knowledge.

Best Buy July 2004 - October 2012

Magnolia Home Theater Specialist/Interim Supervisor/Geek Squad

Maintaining a high degree of expertise in successful retail sales.

Analyzed problems and overcame objections while fulfilling customer's needs.

Attended to Geek Squad services such as computer break/fix issues, Windows OS and hardware installations, identifying and eliminating malicious software.

Maintained daily administrative operations.

Acted as a role model and mentor for new trainees while engaged in on-the-job training.

Recruiting, motivating, and development of long-term employees.

RadioShack September 1999 - June 2004

Location Manager

Areas of direct responsibility included daily store operations and developing action plans to bolster the store's growth.

Attending to daily administrative duties.

Compiling data on competitors product and analyzed prices, sales strategies, marketing and distribution methods.

Recruiting, motivating, and development of long-term employees.

Maintaining a high degree of expertise in retail sales, customer service and product knowledge

Education:

J. Sargeant Reynolds Community College Richmond Virginia August 1996 - March 1998

Huguenot High School Richmond Virginia September 1991 - June 1995

Skills:

13 years of sales, customer Service and basic IT experience.

Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook and Internet Explorer.

Proficient in technical troubleshooting and problem-solving skills.

Working knowledge of VOIP (Vonage)

Retail management experience.

Ability to assess organizational needs and implement administrative procedures.

Able to train experienced people and develop highly effective teams.

Ability to assess organizational needs and implement administrative procedures.

Ability to grasp new ideas and integrate them into desired results.

Ability to communicate effectively with clients, management, and staff.

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