Customer Service Manager

SIMONE RACASI

**** ********** **** ***** **** IL 60403

312-***-**** 773-***-**** *******@*****.***

Objectives

Resourceful and results-driven person with 10+ years’ experience in diverse office environments. Proven track record of professionalism, integrity, and creativity. Well versed in managing diverse people and complex tasks within office. Demonstrated ability to prioritize assignments and make effective decisions.

Experience

Apple One May 2010 – 2015

Administrative Clerk • Maintain contact with customers • Resolve administrative problems by preparing reports and analyzing data• Maintain supply and inventory of office relates merchandise• Maintain front desk area Type documents and correspondence.

Depart of Rehabilitation Services Home Health Aide June 2009 – March 2013

Home Health Aide Provide routine, personal healthcare, such as bathing, dressing, or grooming, to elderly, convalescent, or disabled persons in the home of patients or in a residential care facility. Maintain records of patient care, condition, progress, and problems in order to report and discuss observations with a supervisor or case manager. Perform a variety of duties as requested by client, such as obtaining household supplies and running errands. Plan, purchase, prepare, and serve meals to patients and other family members, according to prescribed diets.

Snelling January 2008 – June 2009

Front End Office Manager Processed and reviewed all paperwork for HR department. Maintained employee files and assisted with New Hire paperwork and orientation. Assisted with Termination paperwork and benefits administration for employees. Provided back-up to payroll when needed and filed all paperwork in the department. Developed departmental information by transcribing, formatting, editing, filing, retrieving, copying and transmitting documents.

Skills

Administrative: Adeptly handle administrative matters including screening calls, managing calendars, and planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.

Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

Computers: Considered a “power user” of Microsoft Office; quickly learn and master new technology

Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, Publisher

Operating Systems: Windows (all versions), Mac OS X

Education

Simeon High School

Iowa State University/Business Admin. Richard Daley College/ EKG Tech

Certificates Cultural Competence, Management, Customer Service Training

References

Available upon request

I am actively seeking an opportunity such as your position you have posted. I have over ten years of experience that have equipped me with a multitude of skills you’re looking for. As an outgoing person with exceptional interpersonal skills and the hunger to learn and grow professionally, I’d be a great candidate to consider for this position.

Throughout my career I have demonstrated for my employers an exceptional facility for meeting organizational objectives and needs. In addition to my administrative and project support skills, I am an adept writer/proofreader and enjoy using my natural abilities and creativity to create different documents from newsletters to brochures. My computer skills have also been utilized by employers; in addition to being proficient in MS programs and many others. I’m able to learn new programs and customized software quickly to increase efficiency and productivity. I am confident that these skills and others would make me a valuable asset to you and your team.

My resume is attached, detailing my expertise, and I’m looking forward to learning more about this position and what it entails. I would greatly appreciate the opportunity of speaking with you at your earliest convenience, via e-mail or phone. Thank you for your time and consideration.

Sincerely

Simone Racasi

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