Customer Service Sales

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Leonardo Trevino

Objective

To obtain a position as a Professional Transportation Driver.

Experience

April 2008 to Present

Safety-Kleen Systems

McAllen, TX

Senior Sales and Service Representative

Direct the branch customer service function including hiring, training, and work direction of the sales and service representatives (SSR).

Direct sales and service staff in achieving customer retention, on-time service performance, and accounts receivable goals by: observing corporate operating guidelines, training and reinforcing critical service skills, and working to prevent and resolve customer service issues.

Conduct inspections and ride-along with sales and service staff to ensure timely and effective servicing of customers’ equipment.

Direct branch service scheduling and logistics to ensure on-time performance for all customers by aligning territories, defining routes, and managing associated paperwork.

Ensures compliance with all applicable environmental, health, and safety (EHS) requirements by working with corporate EHS resource people to keep all training and record keeping up to date, and by monitoring daily operations to assure performance is within regulatory guidelines.

Work with Branch General Manager (BGM) to ensure effective operation of the branch including maintenance and operation of branch fleet to company standards, assistance with branch incident alert and spill response systems, and control of branch inventory.

Administer branch accounts receivable program to maximize collection of money at the time of service, collect on overdue accounts, and determine when to pull an account.

Ensure that all branch customer service practices are conducted consistent with high ethical standards.

April 2007 to April 2008

L&F Distributors

McAllen, TX

L&F Distributor

Receive product, route schedule from office staff.

Select, pull, and load needed inventory per route schedule.

Perform daily truck check & complete truck check list form.

Perform routine route

Properly label, scan, and document sales to customer’s site.

Present receipt to customer as well as address any customer service issues or sales opportunities.

Complete end of day paperwork.

Make appropriate collections from customers

Cash handling ability

June 2004 to April 2007

Garrison Transport

Mission, TX

Transport and deliver product in a safe, professional, courteous and timely manner, driving a semi-tractor in the contiguous states, with up to 53’ trailer.

Communicate orally and in writing with others including company representatives, fellow drivers, and customers.

Perform DOT equipment inspections, hook/unhook trailers, and enter and exit the tractor and trailer.

DOT standards for physical exam, drug test, and commercial driver’s license as well as company standards.

Certified to use loading/unloading devices such as electric floor jacks and hand dollies.

November 20,2007

Continental High School

Mirmar Florida,

High School Diploma

References

References are available upon request.

Contact this candidate