Manager Management

ABRAM GARCIA

**** ****** ***** #****, *** Marcos, Texas 78666 * Mobile: 361-***-**** * Email: *************@*******.***

GENERAL MANAGER

Degreed United States Army Veteran who possess over 15 years of experience as a manager with extensive training in human resources development and business management. Possess a strong reputation for planning, organizing and presenting new concepts and ideas that positively impact profitability, employee satisfaction and overall business productivity. Substantially skilled in mentoring employees for promotion, improving internal communications and executing corrective actions which benefits the employees, customers and business. Established and maintained an effective relationship with all department staff, guests, customers, vendors, and the general public.

Core Competencies include:

-Applicant Screening

-Performance Evaluation

-Employment Law

-Budget Development/Analysis

-Employee Orientation

-Productivity Improvement

-Safety & OSHA

-Revenue Management

-Recruitment/Retention

-Staff Coaching & Training

-EEO Compliance

-Strategic Management/Planning

-Sales & Marketing

-Financial Analysis Skills

-Customer Service

-Time Management

-Project Management

-Profit & Loss

-Interpersonal Skills

-Problem Solving

-Maintenance and Operations

-Multi-Unit Management

-Cost Analysis

-Research Skills

-Hospitality Management

-Analytical Skills

-Account Receivable/Payable

-Implementing Skills

-Facility Management

-Property Management

-Leadership Skills

MANAGEMENT EXPERIENCE

GENERAL MANAGER 812 Management, LLC. Austin, TX (Apr 2015 – October 2015)

Oversees the day to day operations for the 812 Outdoor Market and Music Venue. Successfully maintains compliance with all government agencies and vendors. Successfully oversees all staff members from office personnel to the maintenance staff. Implementing new business strategies and procedures to enhance customer satisfaction. Successfully negotiated new rates from a number of vendors, revised marketing tactics, implemented new sale procedures, which improved this company’s finances by 15%. Successfully implemented new job descriptions for all employees, new opening and closing procedures, new policies and a new employee handbook.

RESORT GENERAL MANAGER La Casa Del Sol Resort, Corpus Christi, TX (Aug 2014 – March 2015)

Oversee the day-to-day operations for La Casa Del Sol Resort. Effectively oversaw all staff members, from front desk clerks to housekeeping. Successfully reviewed finances, oversaw the hiring and training of new employees, held weekly meetings with all staff members, and greeting and interacting with guest. Implemented a “Focus on the Details” mentality, which played a key role in ensuring guest satisfaction. Successfully made an immediate positive impact on resort reviews or surveys. Successfully negotiated new rates from a number of vendors and revised marketing tactics, which improved the resort finances by 15% - 20%.

OPERATIONS MANAGER Value Place Property Management, Wichita, KS (Oct 2013 – August 2014)

Oversee the day-to-day operations for the VPPM properties to ensure guest satisfaction by embracing the core values for Value Place, which is imperative to increasing the growth of the revenue and profit for the hotel. Successfully maintained the costs and expenses in accordance with property budget and monthly profit and loss reports. Increased marketing concepts to a number of different companies to gain more business for the hotel. Promoted from General Manager to Operations Manager within 6 months of hired date. Improved the Gross Operational Profit by 15% each month. Improved the QAR scores in Harlingen property by 24% during the first month as Operations Manager.

EDUCATION Bachelors of Science, Business Administration, University of Phoenix (2012)

Emphasis in Human Resources and Business Management

CERTIFICATES Certificate – Brand Certification – Value Place (2014)

Certificate – Operations Management – IHG (2013)

Certificate – Hotel Management – Conrad Hilton (2012)

Certificate – Human Resource Specialist – US Army (1994)

TECHNICAL ADP, Kronos, MS Office Suite, PeopleSoft, Oracle, SAP

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