Customer Service/Construction Coordinator

Diane L. Sennish

***** *** ******** **. *********, NC 28214 704-***-**** cell ********@*****.***

inspections, permitting, tenant coordinator

Construction industry professional with a 15-year career in commercial tenant management, distinguished by commended performance and proven results.

Extensive background in inspections, plan submittals, permitting, and zoning, working with architects, engineers, and Mecklenburg county officials. Knowledge of NC building codes.

Entrepreneur who successfully operated a retail shop, responsible for budgets, employees, vendors, marketing, and customer service.

Professional Experience

COFFEEHOUSE AT MOUNTAIN ISLAND, Charlotte, NC

Owner and Operator, 2007 to 2015

As a sole proprietor, oversee and maintain company budgets and monthly financials. Manage all employees, including hiring, training, scheduling, evaluations. Educate employees to build customer relationships. Produce marketing programs. Secured cost reductions with vendors; maintained inventory.

Key Results:

Within eighteen months, increased sales by 17 percent.

MECKLENBURG COUNTY, CODE ENFORCEMENT DIVISION, Charlotte, NC

Special Inspections Coordinator, 2006 to 2007

Responsible for administrating the County’s Special Inspections program, including attending on-site pre-construction meetings with architects, engineers, third-party inspection firms, and County officials. Coordinated and implemented public awareness material. Assisted in on-site residential inspections with Inspectors. Acquired a strong working knowledge of the County’s POSSE system. Earned the NC Building Level 1 Certification.

Key Results:

Successfully implemented the County’s Inspection by Appointment program used by all commercial and residential contractors.

Provided training to approximately 80 inspectors in all building trades and to the County’s Building Development Council, including County officials, architects, and engineers.

PERMITS UNLIMITED, Charlotte, NC

Permitting Coordinator, 1/2006 to 6/2006

Secured commercial and residential permits for architect, builder, and contractor clients. Reviewed construction documents to ensure that all state, city, and local code requirements were in compliance. Acting liaison between the plan reviewer and the client. Completed commercial, residential, and zoning permit applications.

Key Results:

Worked with out-of-state clients to gain permits in NC and other states.

Secured the position due to my work with previous company and excellent client relationships.

COMMERCIAL INTERIORS, ON CONTRACT WITH THE TAUBMAN COMPANY, Tampa, FL

Tenant Coordinator, Northlake Mall, Charlotte, NC, 7/2005 to 9/2005

Professional Experience (continued)

Responsible for expediting up-fit inspections through city and county officials to ensure occupancy goals were met. Coordinated overtime inspections with contractors. Supported tenants in permit approval process. Managed daily inspection reports. Monitored tenant construction to ensure integrity of approved plans. Maintained communication between inspectors and The Taubman Company regarding tenant code violations. Supervised daily activities of office staff. Managed storefront signage project for 120-tenant spaces.

Key Results:

Played a part in the successful on time grand opening of 600,000 square-foot Northlake Mall.

Successfully resolved construction conflicts with contractors to facilitate 120 tenant deadlines.

PARK SHORE MORTGAGE CORPORATION, Bonita Springs, FL

Office Manager, 2002 to 2005

Managed the loan origination to closing process for clients to ensure contract commitments satisfied. Evaluated client credit history to assess repayment ability and appropriate loan program. Worked with 12 lenders and numerous loan programs. Reconciled settlement statements for accuracy. Trained staff members on file procedures and lender systems. Coordinated employee benefits. Maintained and executed company security plan per state mandate.

Key Results:

Created client/realtor database for use in marketing strategies.

Successfully closed 40 plus loans a year.

THE TAUBMAN COMPANY, Bloomfield Hills, MI

Store Planning Coordinator, 1988 to 2002

Responsible for monthly reconciliation of company’s entire portfolio consisting of over 22 million square feet of gross leasable area, and for the tenant occupancy rate. Acted as company liaison to consultants for leasing documents and tenant space layouts; approved invoices for the same. Coordinated tenant construction status with department store planners. Maintained lease plan distribution schedule regarding space reconfigurations and tenant changes. Worked to obtain inspections and permits for tenants. Assisted in the development and integration of the departmental operating system and its intradepartmental interface. Compiled workflow analysis for systems analysts.

Key Results:

Promoted as the first woman in Store Planning and Design to perform on-site tenant coordination with local building officials.

Opened International Plaza in Tampa in September 2001 and Wellington Green Mall in Wellington in October 2001, both at 650,000 square feet of gross leasable area.

Education & Certifications

MACOMB COMMUNITY COLLEGE AND OAKLAND COMMUNITY COLLEGE Clinton Township, MI, and Royal Oak, MI

General Business courses

Certifications:

FL Licensed Mortgage Broker, 2002-2007

Technology:

MS Word, Excel, Outlook, Publisher, PowerPoint; Mecklenburg County’s POSSE system; CALYX mortgage processing database

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