Customer Service Manager

M I L D R E D M O N T E S M E Z A

Cell: *** [**] 1-664-***-****

Home: *** [52] 664-***-****

Av. Mazatlán #15561 Campestre Murua

Tijuana, B.C. 22455 México

acr4me@r.postjobfree.com

E D U C A T I O N : Degree in Industrial Engineering (CETYS Universidad Campus Tijuana) O B J E C T I V E : Become a key source to the company’s growth by applying my experience and knowledge for its success. And, at the same time enhance my professional and personal aptitudes and competency in order to face continuously, newer challenges that can evolve in to a long term career. P R O F E S S I O N A L E X P E R I E NCE:

S U M M A R Y : At a management level, with 13 years within the Materials Department and 3 years in Sales.

Mex Okaya-TN S.A. de C.V. Press Metal Industry (2009 ~ Current) Sales Manager & Customer Service

Materials Manager

Master Scheduler

Biotix, Inc. Plastic injection/Medical Industry (2008-2009) Materials Supervisor

Danaher Motion Metal Industry (2006-2008)

Buyer & Customer Service

Kyocera Mexicana Electronic Industry (2005-2006) Production Planner

Ikon Baja Electronic Industry (2002-2004)

Planner/Buyer

A B I L I T I E S :

Sales Manager & Customer Service

In full charge of Customer Service

Reporting daily results for month's goal (Sales, Releases, OTD, Yield, WIP, Scrap, Backlog and Backorders) and coordinating strategies to achieve it.

Quoting and Negotiations

Market research for expansion

Sales Forecasting

Leader for the New Product Introductions

Knowledge and usage of Milestone Charts, PPAP’s, Cpk. Materials Department

Cost reduction management

5’s approach leadership

Planning experience, based on : MPS, KANBAN, Bill to Orders & Build to Stock

Master Scheduling and Daily Production Plan execution

All responsibilities focused on JIT

Analyze capacities and people requirement

FG, WHSE and WIP Inventory level control

Coordinate shipments of FG

Great experience in following up and improving ETA on critical items

In Purchasing: Quoting and evaluating vendors base on cost reduction, quality and JIT deliveries as well as package, lead time and payment terms negotiations.

Leader of the complete transition of an assembly line from MRP to be procure with Kanban

Daily management of 3 Kanbans with weekly audits

Assure Cycle counting schedules and veracity

Zero stock out goal in Purchasing utilizing KANBAN

5 why’s analysis to define countermeasures for stock outs

Twice a week spike report analysis to prevent stock outs

Leader of various Kaizen events to reduce inventory, maximize space, layout design, process flow and Recalculation of Kanban

Weekly analysis, strategies & actions to reduce Excess & Obsolete inventory

Implementing Kanban, Min/Max and VMI systems for Warehouse replenishment process as a measurement to reduce cost and inventory; and increase inventory turns

Develop FIFO colored system to Warehouse

Apply inventory accuracy controls.

C O U R S E S A N D A C H I E V E M E N T S :

Advance knowledge of spreadsheet and manufacturing-control software such as SAP, MRP 9000 & DATAWORKS

Excel MRP Developer

Leading Manager to define, structure and implement the BARCODE SYSTEM

Excellent problem-solving and analytical skills

A proven track record of utilizing advanced purchasing/planning approaches including JIT, Kanban, Vendor Managed Inventory, Lean Manufacturing, Capacity Planning, Inventory analysis techniques, and Cycle Counting

“Master Planning of Resources” APICS course

“Effective Supervision” course

“Personal efficiency” course

“Industrial Safety” course trained in Japan (Dec 2013)

ISO internal auditor

O T H E R S :

Tourist Visa for USA

Able to travel and relocate

Searching for sponsorship to work in the USA

Contact this candidate