Training Service

Kevin Collison

610-***-**** ******************@*****.***

* * ****** **

Bala Cynwyd, Pa 19004

Career objective: Maximize employee effectiveness through experiential training and organizational communication. Education

Temple University, Philadelphia, Pa

August 2013 - Present; anticipated graduation May, 2017 M.Ed., College of Education, Training & Organizational Development 3.64 GPA

Pennsylvania State University, University Park, Pa June 2002 - June 2006

B.A., College of Communications, Major in Advertising & Public Relations 3.36 GPA

Work Experience

Apple Store, Ardmore, Pa and King of Prussia, Pa

October 2009 - August 2015

Specialist and Mentor; Visual Lead

• As Specialist and Mentor: Engaged customers from initial discovery conversation through sales and personal setup.

• Enhanced customers’ effective use of technology through education and training in order to build customers’ confidence and self-sufficiency. Consistently received commendations from customer feedback surveys.

• Improved employees’ work performance by building on previous customer interactions to help integrate real world expertise into all technical areas. Utilized teachable moments with peers to improve their on the job performance.

• As Visual Lead: Built a Visuals Team and train those employees to make repairs to Apple’s standards. Implemented procedures to ensure standards for demo devices were maintained. Translatus, Inc., Chicago, Il

August 2008 - August 2009

Director, North American Business Development

• Directly responsible for soliciting and managing translation projects on behalf of Fortune 500 companies.

• Contracted qualified translators and facilitated exchange of documents between contractors and client. Consistently delivered projects on time and on budget.

• Secured and managed the largest single project (27 simultaneous languages). Undergraduate Admissions Office, Pennsylvania State University, University Park, Pa September 2002 - May 2006

Recruitment & Selection Chair (2004), Training Chair (2005)

• Utilized ADDIE model to plan, design, implement and evaluate volunteer recruitment and training programs.

• Established process and framework that remain in use today.

• Grew organization from 60 to 120 active participants, including 50% growth in a single year. Met the university's objectives for class diversity, including major, home state, gender and ethnicity. Community Service

Troop Bala One: America's First Boy Scout Troop

• Senior Patrol Leader (1996-2002) and Eagle Scout (2002)

• Assistant Scoutmaster (2009 - present)

Training ! and Technical Competencies

• Project management, team formation, and team leadership.

• Notable written communication and formidable informing skills.

• Strong foundation of basic technology principles, enabling troubleshooting and analysis. Able to readily adapt to new hardware and software.

• Proficient in Mac OS X, iOS, Microsoft Windows and Office, Adobe Creative Suite, iWork, and Google Apps.

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