Customer service
Resume:
Denise R. Carter
Dallas, TX 75228
Email: ******.********@*****.***
Objective To secure a position in the field of customer service work that will challenge me along with providing the opportunity to experience growth in the work environment.
Summary of qualifications
oCompile, copy, sort, and file records of office activities, business transactions, and good organizational skills, answer/direct phone calls and other activities.
oInput, download, and process data and report required for SAP/DME tracking system.
oVolunteer Work – Office Assistant, Feeding the Homeless, Visiting Nursing Homes.
Education
oCandidate for Associate’s in Business Administrative in Health Care, Tulsa Community College September2011-2012
oEast Central High School, Tulsa, OK June 2005
Work Experience
Clay Cooley Nissan-service cashier July 2015-Aug 2015
collect cash, credit card and check payments
set appointments for service
finalize accounts
balance cash drawer
answer multiple phone lines and direct customer to correct person
Oklahoma Methodist Manner-Food Sever
Action group temp agency Job from July12, 2014-september28, 2014
Carry food, silverware, and/or linen on trays, or use carts to carry trays.
Place food servings on plates and trays according to orders or instructions.
Prepare food items such as sandwiches, salads, soups, and beverages.
Examine trays to ensure that they contain required items.
Load trays with accessories such as eating utensils, napkins, and condiments.
Monitor food distribution, ensuring that meals are delivered to the correct recipients and those guidelines such as those for special diets are followed.
Tulsa Health Department- Oversea Immunization Clerk/receptionist
People link temp ACENGY JOB From March 3, 2014-April 23, 2014
Answering in-bound phone calls in a professional and helpful manner.
• Verifying patient insurance eligibility and covered benefits.
• Greeting and checking-in patients and other visitors that comes into the office.
• Distributing and collecting necessary paperwork to patients prior to and/or during the visit.
• Scheduling patients with appropriate medical staff and making confirmation calls prior to appointments.
• Entering and maintaining accurate files and patient information, including filing.
• Checking out patients including collecting and processing payments.
• Assisting with referring patients to other providers for services outside the facility’s scope/specialty.
• Assisting in maintaining a neat and clean office.
• Receiving, sorting, and routing mail or other inter-office communication.
• Purchasing or re-ordering office and medical supplies to maintain appropriate stock levels.
• Providing any other administrative support as needed to the facility and staff.
Saint Francis Hospital – Distribution Clerk, 6161 South Yale Tulsa, OK
October 2007 – October 2013
oComplete requisitions and input required patient and/or changing information and files.
oReceives, screens, and disperses incoming requisitions for/ medical supplies, equipment and forms. Assists using in determining method of procuring supplies, including correct catalog/inventory number.
oDelivers/issues procedure trays, durable medical equipment, med/surgical devices on scheduled and demand basis.
Tulsa Teacher Credit Union- Teller, 3720 e 31st Tulsa, Ok
March 2007-October 2007
Greet members (smiling and making eye contact) as they enter the branch so that they feel welcomed and noticed (security safeguard) to assure a pleasant experience that will encourage them to maintain their banking relationship with TTCU.
Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward members and co-workers, in order to assist our members (i.e. be willing to work overtime as required to meet their needs) and give them confidence in our teller staff.
Demonstrate efficiency with transactions and utilization of time in order to assist as many members as possible without negatively impacting the quality of the transaction.
Regularly balances cash drawer to assure accuracy in teller transactions and notifies supervisor regarding any outages.
Assure that you answer all member questions and confirm their understanding so that they feel comfortable with you and confident with the teller staff and TTCU.
Sell official items (i.e. money orders, traveler’s checks, official checks, etc.) so that members have various ways of handling their finances.
Wal-Mart Supercenter –Cashier / Crew Assistant, 502 South Memorial Drive Tulsa, OK
June 2005 – June 2007
oReceived orders from counter customers.
oDistributed orders placed by customers.
o Received transactions orders for money services.
oAssisted new employees with alternative training methods.
References
For
Denise R. Carter
Ms.Monalisa Rentie
Daycare Owner
Ms. Lakeishia Matthews
Daycare Owner
Ms. Sarde Hill
Hillcrest Hospital
Nurse Aide
Contact this candidate