Manager Case

Resume

Suzanne Sands

*** ******** *****

Clayton, NC 27520

Phone: 919-***-****

*************@*****.***

Education

Shaw University Raleigh, NC Major: Sociology 2003-2004

Wake Technical College Raleigh, NC Major: Social Work 2007

CERTIFICATIONS: SOAR case manager, Shelter Plus Care case manager

Objective: To obtain employment where I can utilize my abilities and experiences working with diverse populations in homelessness, case management, client relations, property management, administration and human relations excellent communication skills face to face, community presentations, with clients, staff, and community members, A highly flexible individual with strong motivational skills and the ability to perform in high pressure work environments while allowing me to broaden my horizons in the same and relevant areas.

Springhill Suites Cary Cary, NC July2015 to present

Guest Services Rep

Responsibilities: Checking guests in and out, answering incoming calls and assisting customers with making and changing reservations, perform duties while remaining at a workstation for extended periods of time, work first and second shifts, weekends and holidays.

Passage Home Inc. Raleigh, NC Jan 2014 to June 2015

Veteran Case Manager

Responsibilities: Using Housing First model finding Veterans that are in shelters, streets and other places and places not meant for human habitation. Assist Veterans with housing first then supportive services and employment, participating in budget planning, expense tracking, evaluating costs, and identifying ways to conserve resources.

I am also I SOAR case manager for social security applications. I assist clients needing assistance in filing for social security. I have completed 4 applications and all have been approved in 120 days or less. I have been trained in the Shelter Plus Care Program and able to refer clients for Shelter Plus Care Vouchers. I truly enjoy working with these underserved populations. If you give a man a fish he eats for 1 day, if you teach him how to fish he eats for the rest of his life…..

StepUp Ministry Raleigh, NC- Feb 2013 to Jan 2014

Employment Counselor

Responsibilities: Teach application and networking class, Assist participants with interviewing skills, employment applications, finding and maintaining employment, update case files in sales force.

Veteran Outreach Specialist

Responsibilities: Assisted homeless veterans to obtain benefits and connected them with other community services in Raleigh and surrounding areas, provided transportation and advocacy when applying for these services showing both compassion and consistency.

Inter-Faith Food Shuttle Raleigh, NC – Jan 2006 to Jan 2013

Job Coach/Employment Specialist

Responsibilities: Facilitate/teach life skills and employment classes, assist interns with employment skills, working with individuals with severe mental illness and other special needs, assist in obtaining employment, and the life skills necessary to maintain employment. Maintain files for each intern in program work hand and hand with other community resources and agencies.

Pan Lutheran Ministries, Inc Raleigh, NC- Sept 2002 to Jan 2006 Mentor Advocate/Housing Specialist

Responsibilities: Mentor Advocacy, performed screenings, assessments, referrals, follow-ups, population worked with: homeless families and individuals, ex offenders, recovering addicts, domestic violence survivors. Every person has value no matter his or her circumstances. Assisted in educational workshops to provide information that stimulates self awareness, growth, and self sufficiency, conducted home visits based on clients needs, negotiated community-based support services.

Trademark Residential properties, Inc. Raleigh, NC- Jan 2001 to Sept 2002

Property Manager

Responsibilities: Maintain residential files, rent collection, pursue evictions through magistrate’s Court when deemed necessary, maintained interior and exterior paint schedules, conduct quarterly interior inspections and exterior inspections, attended walk through for the newly renovated properties with builders and inspectors. Prepared monthly reports, assisted in preparing budget for the next fiscal year, delegated work orders ensuring that we stayed in budget for the month, attended meetings with the Crisis Intervention Community for Wake County, worked with diverse population.

Community Management Corp. Raleigh, NC Aug 2000 to Jan 2001

Site Manager

Responsibilities: Processed applications, interviewed and approved applicants, maintained active waiting list, maintained tenant files according to HUD and FMHA guidelines, prepared monthly reports, pursed evictions though Magistrate Court when deemed necessary, maintained exterior and interior inspections and initiated work orders, maintained paint schedules, maintain activities and social programs with outside agencies for the elderly and disabled tenants, maintained community relations.

Raleigh Housing Authority Raleigh, NC May 1997 to July 2000

Office Assistant VI

Responsibilities: Maintaining tenant files keeping them up to date with HUD regulations, maintained positive tenant relations, maintained community relations, worked diversified population of tenants. Working with community services to assist tenants in getting the services they needed to remain independent. Worked closely with Crisis Intervention Team of Wake County, collection of rent, posting rental payments, housekeeping inspections, tenant verifications, re-certifications

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