Jeffrey R. Stiles CISSP, MCSE, MCSA, MCP, MCSA-M
Seminole, FL 33777
Home 727-***-****
E-mail: ********@*****.***
Education
B.S Information Technology – Suma Cum Laude 4.0 GPA
CISSP Certification
Cisco CCNA - Boot Camp
Microsoft Certified Systems Engineer Course (MCSE)
Microsoft Certified Systems Administrator Course (MCSA) / MCSA +M
2011 - Current Jagged Peak, Inc.
Director of Information Technology
Delivering highly available and scalable, PCI/HIPAA Compliant Physical & Virtual Cloud Infrastructure to support flexible demand for eCommerce and OMS portals.
Responsible for network operations, infrastructure design and security across multiple International geographic datacenters - overseeing a team of in-house and offshore resources.
Subject matter expert and thought leader for introducing technology solutions to meeat customer challenges.
Project Manager and Senior Leader providing KPI metrics related to service level agreements for enterprise systems.
2005 - 2011 Follett Corporation
Network Manager / Systems Engineer
Develop and maintain corporate disaster recovery and business continuity plans.
Responsible for LAN/WAN connectivity and infrastructure for multiple domestic & international sites – including management of Help Desk and network team.
Evaluate specifications and negotiate pricing for servers, telephony, WAN/Internet connectivity, Volume Licensing with Microsoft and other large contracts.
Completed a major Virtualization migration/consolidation project using VMware and Hyper-V products for cost reduction initiative
2002 - 2005 Fisher Clinical Services, Inc.
LAN / WAN Administrator / Help Desk Manager
Provided network design and management for users in multiple global sites, including enterprise backups, user accounts / permissions, network security and anti-virus inoculation, file/print/terminal server management.
Prepared and submitted annual department budgeting for capital expenditures and expenses for all sites.
Troubleshooting connectivity issues for LAN/WAN, maintain Cisco switches, firewalls, routers and manage helpdesk personnel.
1999 – 2002 Gallagher Marine Systems, Inc.
Network Manager
CISCO CCNA / CISCO Wireless
Certified Infromation Systems Security Professional (CISSP)
Microsoft Certified Systems Engineer Course (MCSE)
Windows 2008 Server
SonicWall Administrator Certification
Exchange Server 2010 Course
CISCO VIOP System Management
Security +
Awards received
Suma Cum Laud - Capella University – 4.0 GPA
Honor Graduate from Marine Science Technician School
Received the Coast Guard Good Conduct Medal for outstanding service
Received the Coast Guard Commandant’s Letter of Commendation for actions performed during Operation Able Manner as a Rescue Swimmer
Systems Management
Experience
Operating Systems: Windows Server 2012/2008/2003 Active Directory
MAC OSX / LINUX / Windows10 VMWare & HyperV Server Virtualization
Hardware: Dell, HP, & IBM Servers & Workstations, CISCO ASA, VPN, CISCO switches & routers, SAN & NAS storage
Networking/Security: PCI Complince / HIPAA Auditing / LAN/WAN Management Microsoft IIS Telnet TCP/IP Virtual Private Networking (VPN) DHCP DNS Services RAS Wireless Access (Cisco) SMTP POP3 Server WWW FTP Server SonicWall SAN integration BES Server
Software: Microsoft Office Suite 2010/2007/2003, MS Exchange
Server 2010/2003, SQL Server 2008/2012, CITRIX, MS Remote Desktop Services, MS Project