Customer Service Management

Adam Litton

314-***-**** ● St. Louis Mo, *****

**********@*****.***

PROFILE

Accomplished administrator in the distribution industry skilled in operations and balancing multiple project assignments. Prior education, internships, and work experience have shaped myself into a detail oriented professional with a focus on problem solving and procedure improvement. Excellent aptitude with the capacity to provide leadership and communications throughout the hierarchy of an organization to endorse smooth processes. High aptitude to work effectively with diverse departments to achieve organizational goals.

WORK EXPERIENCE

Compi Distributors Inc. Arnold, MO

Program Coordinator July 2015 to Present

Improve communications internally and externally throughout multiple branches.

Establish standard operating procedures, create internal marketing and employee training outlines.

Monitor product movement, regulate customer concerns, and organize seminars.

Create new forms and techniques for customers and employees to use for program effectiveness.

Assistant Manager August 2012 to 2015

Implementation administrator for a barcoding warehouse management system. Introduced and trained employees during go live. Communication liaison when issues arouse.

Production/scheduling supervisor for a three day a week manufacturing process.

Designed and implemented SOP’s for fleet operations, production, and warehouse management software.

Fleet and driver management including interviewing, coaching, scheduling, evaluations, repairs, and customer disputes/refusals.

Purchased/tracked sample inventory for three branches with customer service support and sales.

Coordinated warehouse staff and tracked employee times with payroll support.

Utilimap Corporation Fenton, MO 2010 to 2012

Data collection/analysis

Audited post construction utility work to ensure proper installments.

Calculated weight distributions and measurements to determine correct attachment guidelines.

Traveled to various multi-state locations to perform root cause analysis on installment disputes.

National Asset Recovery Services Chesterfield, MO 2010

International intern

Led focus groups, met with all levels of management, and traveled to multiple site locations to consult on relationship conflicts of customer service representatives and their superiors.

EDUCATION

Southeast Missouri State University Cape Girardeau, MO May 2010

Bachelor of Science in Business Administration

MAJOR: Organizational Leadership Management MINOR: Entrepreneurship

ORGANIZATIONS: Collegiate Entrepreneurship Organization (VP of Marketing)

FH Schmalkalden University of Applied science Schmalkalden, Germany June 2009

International Management Business Program

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