Pvt Ltd Ms Office
Resume:
CURRICULAM VITAE
SUMIT KUMAR
H NO: ****, STREET NO: 84 SANT NAGAR
NEW DELHI: 110084
CONTACT NO:875*******
EMAIL ID:*********************@*****.***
CAREER OBJECTIVES
To work in challenging environment in a position that gives me the opportunity to utilize my technical skills and capabilities for the benefit of the organization.
ACADEMIC QUALIFICATION
10th passed from CBSE.
12TH passed from CBSE.
Pursuing graduation (B.A ) 2ND year from D.U
WORK EXPERIENCE
LG Electronics India Pvt Ltd ( Mohan Corporative Mathura Road ) Supervisor2 and half year.
Work in Whirlpool India Pvt Ltd. ( New Friends Colony ) Supervisor1 and half year.
Work in construction company ( Rajdarbar Telventure Pvt Ltd.).As a supervisor for 6 month.
Rules & Responsibilities
Monitoring Call Allocation To Engineers.
Ensuring Calls Closing in System On a Daily Basis.
Customer Escalation by phone and by mail.
Responsibilities of KPI of DSC to maintaining on good level.
Co-ordination with branch and head office for customer escalation.
Cross check all out of warranty data for revenue.
Always focus on 211 & AMC which is received for per month evolution.
Customer queries, problem solving and providing detailed information on products.
Handling all escalated customers.
COMPUTER SKILL
Application software MS office.
Application software, MS office, HC serve ( CRM )
Internet fundamental.
Power Points.
Application software, MS office GSFS ( LG Electronics Software )
Microsoft Excel 2003 & Microsoft Excel 2007.
PERSONAL DETAILS
Father Name : Late Mr. Vijay Kumar
Date of Birth : 14 DEC 1991
Marital Status : unmarried
Language Known : English & Hindi
Nationality : Indian
Hobbies: Internet Surfing & Travelling.
Total Experience : 4year
Current location: New Delhi.
Preferred Location: New Delhi
Product working for: Air conditioner & Refrigerator.
Date:
Place: New Delhi. ( Sumit Kumar )
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