Manager Management

SUMMARY

A systems-minded, goal-oriented, results-focused Senior IT Management professional with solid demonstrated expertise in team building, contract negotiations, telephony, cable plant management, network management, cost saving strategies, vendor relations, project management, budgeting, technology infrastructure, and technology procurement. A resourceful, strategic self-starter, who likes to work in a challenging environment, completes thorough and accurate work within required time frames through motivating a trained group of professional, while implementing, updating, communicating, and managing a university-wide five year strategic plan.

PROFESSIONAL EXPERIENCE

Park University, Parkville, MO 2005-May 2015

Global Higher Education Institution with 42 campus centers in North America and over 23,000 annual registrations.

Director of Network and Telecommunications Infrastructure

Manage, coordinate, support and implement all aspects of network, information security, data center, technology procurement, contact center, and telecommunications infrastructure for 42 campus centers in North America.

• Hire, manage, and train a very talented technical staff

• Evaluate, plan, develop, budget, manage, and implement cutting edge technical solutions nationwide.

• Oversee the technology infrastructure and procurement support for 42 campus centers and two Network/ Telecommunications/ Data Operations Centers. This is to include all circuit outage support and new circuit procurement nationwide.

• Administer an Avaya Unified Communication system nationwide.

• Support, monitor and patch (security) all VMware and physical communications servers.

• Coordinate multiple projects, vendors, and sites on all communication projects.

• Maintain, support and monitor a contact center with a nation-wide footprint for our global customers

• Deploy and support informational kiosks and a centralized media display system

• Develop standards, procedures, training, and documentation for all University communication technologies and services.

• Manage mobile devices and monitor the underground custom cellular solution.

• Negotiate all technology infrastructure services and contracts.

• Manage IT procurement and control the technology infrastructure budget

AMERICAN MULTI-CINEMA, INC., Kansas City, MO 2000-2005

Global theatre movie exhibition corporation with 216 theatres in North America and $1.8 billion in annual sales.

Telecommunications Analyst

Coordinate and implement all aspects of telecommunications and phone services for 216 North American theatres, two corporate and five regional offices.

Resolved telephony billing issues and implemented cost cutting strategies resulting in a $2.9 million cost reduction.

Oversee the telephony support for 216 Theaters and a Telecommunications Operations Centers. This is to include all circuit outage support and new circuit procurement nationwide.

Administer an Option 61C Meridian PBX and Octel SR4 voicemail system for 320 end users.

Coordinate multiple projects, vendors, and sites on all local telecommunication projects.

Develop standards and documentation for corporate telephony services.

Manage cellular devices and long-distance cards, negotiating services and contracts.

IKON INTEGRATED SERVICES, Overland Park, KS 1998-1999

Provider of integrated IT support and certification services.

Network Administrator

Provide total IT support for 80 end users and eight class rooms.

Controlled, provided troubleshooting, and maintained Novell\NT4.0\Win2000 network for 80 users.

Oversaw the Network Operations Center and all support.

Implemented end users initial network training, setup on Option 11C PBX, and Lotus Notes maintenance.

Managed day-to-day server maintenance, backups on ARC server, and upkeep of Raptor Firewall software.

Administrated all internal projects, such as development of IIS web developer server, as project leader.

Established all end user ID accounts in GoldMine, Solomon, Novell, NT4.0, Windows2000, Notes 4.6, and Argus RAS server.

ARMY KANSAS NATIONAL GUARD 1996-1998

Defending our way of life.

Sergeant, Dining Facility Manager

Supported dietary needs for 230 soldiers on a monthly exercise.

Assured dining facilities (and field) inventory control procedures.

Expedited Stand Operating Procedures (SOP’s).

Ordered supplies needed to accomplish mission at hand.

US ARMY, ACTIVE DUTY 1991-1996

Defending our way of life.

Sergeant, Culinary Instructor

Effectively ensured the safe production of meals for 1,000+ inmates.

Supervised staffs of up to 15 inmates at the US Disciplinary Barracks.

Enforced standard procedures to ensure effectiveness and safety.

Instructed inmates in the art of cooking as a profession.

EDUCATION

B.S. Telecommunication Management, DeVRY Institute of Technology

Kansas City, MO 1999

Microsoft Certified Professional - NT Workstation, 1999

Meridian 1 Option 11C-Option 81C System Administration, 2000

Avaya Aura Communication Manager Administration, 2012

PROFESSIONAL MEMBERSHIPS

Member, Educause

Member, International Avaya User Group

Member, ACUTA

AWARDS / COMMUNITY LEADERSHIP

Army Accommodation Medal, U.S. Army

Army Achievement Medal (4), U.S. Army

Army Good Conduit Medal, U.S. Army

National Defense Ribbon, U.S. Army

Scoutmaster, Boy Scouts of America, 2000-2006

Asst Scoutmaster, Boy Scouts of America, 2006-Present

Boy Scout Troop 683 – Overland Park, KS

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