Customer Service Sales Associate

Alyah Gosse

Barrie, ON

**********@*****.*** - 705-***-****

Looking to secure a full time or part-time position that will enable me to further develop my strong organizational skills, educational background, and ability to work well with people. Skilled in providing friendly, thorough customer service. Practiced at problem solving and conflict resolution, and able to help encourage teamwork. Works well independently or with a team.

WORK EXPERIENCE

Volunteer

The Salvation Army - Barrie, ON - August 2015 to Present Answering telephones and greeting guests; General office work; Preparing and serving food hampers; Stocking shelves and maintaing a clean kitchen; Assist with seasonal activities at the local level. Call Centre Agent

Kindred Destinations Inc. - Barrie, ON - July 2015 to September 2015 Arranging appointments for guests to take part in Travel Saving Club presentation; Advise, inform and assist callers; Resolve all enquires on first contact with the caller; Make approximately 50 calls to potential clients daily and book appointment for guest; Answer all telephone calls promptly; Research required information for callers using available resources; Accurately recording details of clients; Having a professional and courteous manner at all times.

Identifying and escalating priority issues or customer complaints. Sending confirmation emails to clients. Event Promo Model

Reef Moxie - Toronto, ON - August 2015 to August 2015 Responsibilities

Worked the Wayhome Festival; Becoming knowledgable on the various types of Tobacco our client sells; Maintaining a balanced inventory and till; Provide great customer service. Event Promo Model

Reef Moxie - Toronto, ON - August 2015 to August 2015 Responsibilities

Working the Boots and Hearts Festival; Becoming knowledgable on the various types of Tobacco our client sells; Maintaining a balanced inventory and cash float; Provide great customer service. Server/Cashier

The Beach Bar and Grill - Alcona, ON - March 2015 to August 2015 Monitoring dining room to ensure optimal guest experience; work with individual servers to improve overall performance; answer questions about menu selections and suggest recommendations; accurately record orders and work with team members to serve food and beverages; follow closing procedures and duties; preform stocking duties and maintain cash register. Volunteer Work

Caregiver/Nanny - Toronto, ON - June 2014 to February 2015 Form companionship and care for the dependant; Keep records of day-by-day activities and health information of the dependant; Organize activities such as games and outings; Apply safe safe practices within working environment; Perform maintainence and cleaning duties. Business Administrative Intern

Carriage Ridge Resort - April 2011 to June 2014

Answering phones and greeting clients and visitors in a professional manner; Organized and schedule guest tours of the resort; Responsible for booking reservations for restaurants, spas, and special events; Responsible for accurate computer data entry; Effectively use TimeShareWare system; Maintain up to date knowledge of resort polices and procedures; Help maintain customer relationships (CRM expertise); Updated customer databases; Contributed to marketing plans and strategies; Supporting the marketing manager and other campaigns.

Sandwich Artist, Cashier, Supervisor

Subway Sandwhiches - Barrie, ON - January 2013 to December 2013 Supervised, coached and counseled staff of 15 employees; Conducted training on cash register, Coordinated all orientation sessions and interviews for new hires; Awarded Employee of the Month twice; Provide customers with outstanding customer service; Precisely and efficiently rotate and prepare quality food products; Ensure a clean, pleasant and safe restaurant for all customers and fellow team members. Sales Associate, Cashier

Campus Crew - Barrie, ON - November 2009 to February 2011 Greet customers and determine their needs and wants; Advise customers on utilization and care of merchandise; Quoted prices and discounts as well as credit terms, trade-in allowances, warranties, and delivery dates; Balancing cash register floats; Assist in attractive display of merchandise; Involved in stock control and management; Lift 50 pounds for weekly inventory; Process customer transactions in a timely and efficient manner.

Sandwich Artist/Cashier

Subway Sandwhiches - Barrie, ON - October 2006 to October 2010 Strived to always be cheerful and helpful while greeting guests and preparing their orders; understood and adhered to proper food handling, safety and sanitation standards during food preparation, service and clean up; maintained a professional appearance and met grooming standards. Volunteer

Ontario Lung Association - Barrie, ON - 2005 to 2009 Answering the phones and greeting visitors; Providing general clerical support (such as data entry, filing, photocopying and posting mail); Processing donations and preparing receipts; Help to organize or volunteering at special fundraising events.

EDUCATION

Business

Georgian College - Barrie, ON

2014 to 2015

Sales Associate

Campus Crew

November 2009 to February 2011

Health & Safety and W.H.M.I.S. Training

Barrie, ON

2009 to 2009

High School Diploma

Barrie North Collegiate - Barrie, ON

2004 to 2009

First Aid and CPR Training

Barrie North Collegiate - Barrie, ON

2007 to 2007

Ontario Smart Serve Course

2014

SKILLS

Exceptional interpersonal skills, Point of Sale (POS) system operation, Food Safety Understanding, Resilient, Excellent listening and problem solving skills, Can type up to 30 wpm, Computer Proficient, Clear and Articulate Communication, Dependable, Flexible, Follows Instructions Well, High Customer Service Standards.

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