Customer Service Representative

Delvyn L. Taplin

E-mail: ***********@*****.*** / Phone 832-***-****

***** ****** ****, *******, ***** 77082

Core Competencies

** ***** ** ************ ************ management and leadership skills

Excellent communication skills - written, verbal, and nonverbal

Work Experience

Conductor Union Pacific Railroad, Houston, TX 2004-2015

Responsible for safe, reliable and efficient train operation and movement

Performing a variety of technical and administrative tasks requiring sound judgment and quick response, as well as written, verbal, and nonverbal communication

Ensured compliance with all railroad rules and regulations for safety, operations and Federal Railroad Administration

Successful completion of Union Pacific’s Courage to Care professional training program

Recognition received for 10 years of service and commitment to Union Pacific

Manager of Yard Operations Union Pacific Railroad, Houston, TX 2010-2012

Managed railroad terminal operations and worked on specific logistics projects

Managed crew consisting of conductors and engineers

Conducted FTXS (Field Training Exercises) and debriefed crew members

Attended investigation hearings and provided depositions when FTXS results were contested

Customer Service Representative United Health Care 2003-2004

Resolved customer complaints and assisted with insurance claims questions

Maintained customer records and updated account information

Residential Counselor Jamie’s House 2000-2003

Mentored students (ages 8-17) and assisted with family and doctor’s visits

Chaperoned youth outings to cultural and entertainment venues

Disease Intervention Specialist City of Houston 1992-2003

Performed disease intervention activities related to the control of communicable disease among city residents, including conducting confidential interviews

Followed established protocol to assure compliance with reporting laws and regulations

Education

Bachelor of Science in Public Administration, Texas Southern University, Houston, TX (1992)

Contact this candidate