Project Manager Management
Resume:
Michael Burgher
BROOKLYN, NY 11216
acr4cd@r.postjobfree.com
PROFILE
A technologist and Information Security professional with a commitment to delivering value and excellence. Over 18 years of experience in Information Technology with hands on and management expertise in Networking, Information Security, and IT Service Management.
14+ years of consulting experience implementing network, security and remote access solutions for fortune 500 clients.
12+ years of experience working with financial services firms including Morgan Stanley, Bank of America and OCWEN.
7+ years of experience creating and managing global teams in enterprise environments. Specializing in Operational Excellence and Service Delivery.
10+ years of experience in project management.
EXPERIENCE
Consultant, Technical Trainer (PMP) Feb 2015 – Jul 2015
SimpliLearn, New York, NY
Consultant, Content Security Engineer Feb 2013 – Feb 2015
Bank of America, New York, NY
Evaluated security vendors and products, developed engineering and operations documents, and provided security solutions for lines of business. Research emerging security products, services, protocols and standards, in support of security development and enhancement.
Recommend, deploy, enhance and oversee security products and tools.
Accomplishments
Created implementation runbooks, network diagrams, process diagrams, implementation procedures and acceptance test plans.
Built and maintained a hardened lab to facilitate the evaluation of security products.
Implemented virtualization to reduce the physical, power and cooling footprint of the lab by over 50%.
Senior IT Consultant, Strategy and Planning Jan 2012 – Jan 2013
AIGTS, New York, NY
Promoted the business value of security and technology risk management.
Streamlined operational processes to achieve faster time to delivery and consistency.
Supported business with technology strategy, and managed infrastructure projects.
Brooklyn Children’s Museum, Technology Engineer
Technology project manager for their technology infrastructure overhaul project.
SME in contribution to the grant proposal that garnered funds for the project.
Researched, planned and redesigned their network, messaging and information security systems so as to be compliant with or exceed current industry standards and incorporate high availability and redundancy as needed. .
Developed the DR strategy; and through strategic alliances with the Brooklyn Public Library, implemented a solution that leveraged some of the libraries infrastructure.
Dentino Marketing, Project Manager
Developed the disaster recovery strategy.
Relocated the data center. Established a DR site, with buildout of another datacenter.
Implemented environmental monitoring and alerting.
Manager, IT Security Apr 2006 – Jan 2012
Morgan Stanley, New York, NY
Global Manager of the Security Operations Center (SOC). Led the Security Administration management and service operations teams. Performed audits, responded to audit points and managed remediation efforts. Liaised with Business units and Enterprise architecture teams to architect secure, cost effective technical solutions to fulfill on business needs. Oversaw operational support for all perimeter security: email, SecurID, Radius, Juniper Netscreen, Cisco PIX, Checkpoint FW1, IP Filter & Gauntlet firewall, BlueCoat proxies, Kerberos and PGP.
Accomplishments
Restructured and led a struggling operations team responsible for Perimeter Security.
Recruited and led 8 people in NY and Hong Kong.
Expanded the SOC to a global team and improved the 24x7 support with consistently higher quality.
Adapted the SOC’s operation to an ITIL framework with Remedy integrated workflows.
Established an automated customer feedback system and review process to measure and improve service delivery.
Reduced turnover and increased competence through mentorship and training.
Developed a web portal to centralize metrics and processes for team management. Including shift handoff, prioritized requests, customer feedback, and recruiting efforts.
Significantly improved Service Delivery, customer satisfaction, team skill set & morale.
Manager, OCWEN Financial Corporation May 2003 – Sep 2005
Manager of the Server Operations Team. Led a global team responsible for service delivery and management of server operations. Responsible for the operations management and maintenance of over 800 network devices including Windows and Unix servers, running web, mail and database applications. Performed audits, responded to audit points and managed remediation efforts related to SOX and PCI. Project manager and lead technologist on Business Process Outsourcing (BPO) initiatives
Accomplishments
Stabilized the server environment through version control, change management, and the implementation of security best practices
Designed and implemented Remote Access and virtualized solutions which facilitated the strategic outsourcing of business processes of acquired companies.
Migrated the Windows server environment from Win2K to Win2K3
Installed and configured various monitoring and alerting applications (WUG, SolarWinds, Nagios) that allowed for the setting and measuring of SLAs
EDUCATION
City College of New York, New York, NY Sept 1989 – May 2006
BS in Economics with minors in Finance and Management
SKILLS
Network Security
PKI, SSH, PGP, ForeScout NAC
Vulnerability Mgmt.
Metasploit
NMAP
Yara
Authentication/Password Management
Kerberos
RSA SecurID
TACACS
RADIUS
BCAAA
Firewalls
Juniper
Checkpoint
Cisco
Gauntlet
IP Filter
End Point Security
Sophos
Symantec EP
Network Hardware
Cisco Routers
Catalyst Switches
VPN Concentrators
Bluecoat Proxies
F5 Load Balancers
Network Protocols
RIP, EIGRP, OSPF
TCP/IP, Frame Relay, Ethernet, VLAN, MPLS
Development
MS Powershell
Perl
Shell scripting
Operating Systems
Unix/Linux/Solaris
Windows
Citrix
Certifications
PMP # 1476765
CISSP # 430273
CISM # 1528251
Deprecated:
Cisco CCNA
Microsoft MCSE
Novel CNE
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