Customer Service Management

Nolitha Mvazana

PERSONAL SUMMARY

I am a humble, peace loving hard working driven individual with good communication and organizational skills. I am Able to exhibit confidentiality, discretion and professionalism when dealing with Directors and senior managers. Possessing an ability to see the big picture continually developing new and inspiring approaches in the working environment. Ready for the next stage in a successful career I love working with people and learning new skills. Currently studying Management Development at Durban University of Technology (DUT) looking for a new and challenging position, one which will make best use of my existing skills and experience and also further my personal and professional development I should be great full for the opportunity to work for a company that has a great reputation and high profile. PROFESSION WORK EXPERIENCE

Administration EXECUTIVE SECRETARY (Temp) 2008

Management (NQFL5) Responsible for providing general administration support to seven senior managers

Regularly liaising with the production team on plant Duties

Carrying out routine administrative duties photocopying, filling, answering and screening telephone calls

Liaising with other staff regulatory and face to face enquiries

Organize maintenance system, document records space management

Dealing with income emails, faxes and post

Responsible for acquisition

Making appointments and arranging travel and accommodation

Typing agenda for the meeting

PERSONAL SKILLS

INTERPERSONAL SKILL KEY SKILLS AND COMPETENCE

INNOVATIVE IDEAS

ORGANISATIONAL AND MULTI TASKING

Good understanding of Directors level Responsibility

Good level of attention to details

Able to work on my own initiative and to tight deadline

Ability to priorities work load in demand team environment

Experience and knowledge of micro soft office, Power point, Excel, Outlook

BUSINESS TRAINING Uvuku Communication

CUSTOMER SERVICE Manager 2010 – 2015

Duties

Attending sites inspection and tender briefing meetings

Filling in and submission of tender documents

Meeting with municipality Officials and community

Liaison with supplier and manufactures

Managing a team up to 15 staff

Monitoring staff time sheets

Coordinating external recruitment

Identifying areas of concern or improvement

ACADEMIC QUALIFICATIONS

Local Government and Administration Management NQF5 2004 – 2005

PERSONAL DETAILS

167 GLEN ROAD

MONTCLAIR

TEL: 031-***-****

CELL: 076-****-***/ 060-***-****

Email **************@*****.***

D.O.B 25/05/1984 REREFENCES – Available on request

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