Operations manager

Paul E. McDowell

Phoenix, Arizona *****

***********@*****.***

SUMMARY

A highly adaptable and results-oriented operations manager, with broadly diverse expertise encompassing manufacturing, health and safety programs, quality initiatives, sales forecasting, inventory control, purchasing, logistics, process blending, software implementation, research and development, product introduction and yield improvements. Leverages extensive experience in production and technical service, as well as exceptional interpersonal and communications skills, to quickly establish favorable working relationships. Utilizes a detail-oriented management style to implement systems and processes that help push a company to exceed business and customer expectations.

EXPERIENCE

REDDY ICE HOLDINGS, INC. Phoenix, Arizona

Operations Manager 2013-2014

Oversaw manufacturing, site Health, Environment and Safety (HES), purchasing, and maintenance of $50,000,000 ice business. Managed 22 employees, including an engineering manager, an engineer, a production supervisor, six maintenance staff, and thirteen production and warehouse personnel.

Helped manage day-to-day operations at three distribution centers in AZ.

Reduced cost per unit of finished goods helping plant to reach financial goals despite loss of one of our largest customers.

Led team that recovered $60,000 from mismanagement of pallet supply and established new business standards and practices.

Successfully passed 5 compliance audits by the Maricopa County Environmental Health Division, IPIA (International Packaged Ice Association), Phoenix Fire Department and the US Army. Responsible for site HACCP program.

Responsible for the safe operation of a large ammonia refrigeration system and compliance with PSM and RMP standards.

Successfully worked with corporate lawyers to ensure a supplier dismissed a lawsuit regarding water treatment processes.

Bayer Material Science LLC; UCSC Ltd. Phoenix, Arizona

Operations Manager 2007-2013

Oversaw manufacturing, sales forecasting and inventory control for ten warehouses; site Health, Environment and Safety program; and purchasing, logistics and maintenance of $40,000,000 polyurethane business. Managed 14 employees, including staff of three managers, one purchasing assistant, four maintenance staff, and six production and warehouse personnel. Balanced multiple daily priorities in fast-paced, aggressive and entrepreneurial work environment. Established HES programs and began to establish positive safety culture; assisted Spring, Texas, facility with HES program.

Reduced finished goods and raw-material inventories by $1,000,000 without impacting business.

Supported UCSC plan to sell business to Bayer and helped spearhead due-diligence work.

Led integration of UCSC into Bayer organization and established business standards and practices.

Responsible for coordinating the consolidation of product lines and production facilities into Texas facility over 16 months.

Served as key member of team responsible for implementation of SAP business software.

Optimized blending process to improve cycle time for loading and cooling of batch chemicals.

Led project to close facility; reduced FTE head count and took on added responsibility for site systems.

Managed reduction in inventories, shutdown and removal of plant processes, and waste disposal for site.

Quixtar Phoenix, Arizona

Business Development 2005-2007

Built small home-based e-commerce business in interactive distribution. Offered entrepreneurs ability to have own Web-based business. Used multi-level marketing to sell a variety of products, primarily in the health, beauty and home-care markets, to develop a retail business.

Bard Peripheral Vascular Tempe, Arizona

Manufacturing-Support Engineering Manager 2003-2005

Held responsibility for the daily operation of manufacturing processes. Ensured compliance with all plant and division safety and processing procedures, quality system regulations, ISO standards and FDA requirements. Managed four engineers and three technicians.

Improved consistency of graft and stent manufacturing processes to realize $530,000 in 2004 yield savings, with continued improvement in 2005

Held responsibility for successful introduction of eight new products into manufacturing.

oSupported AME in design review and transfer of new PTFE graft and stent products, including Fluency I, Fluency II, Venaflo II, Dynaflo and several OEM products.

oMet all GMP requirements without impacting overall yield improvements established for current products.

Acquired responsibility for implementing lean manufacturing program, along with plant manager. Assisted two engineers to become site lean masters and helped develop site’s three-year plan; saved company $50,000 in first year.

Served as part of team responsible for purchase and implementation of critical product component business.

Oversaw tooling management, special orders and facilities department technicians in maintaining process equipment.

Managed plant’s automated data-collection system and began repairs and upgrades to critical process-control mechanism.

Asahi Glass Fluoropolymers Bayonne, New Jersey

Fluon Technical Service Manager and Business Manager 1995-2003

Held responsibility for quality and effectiveness of technical service coverage for all three PTFE product lines with $40,000,000 in annual sales, and technical service budget. Led two technical service engineers and one analytical chemist. Coached, organized and developed technical service group to achieve performance expectations. Assisted in new product and process development. Assisted in troubleshooting process and polymer problems. Helped manage and facilitate product quality initiatives at PTFE manufacturing facility.

Worked closely with the U.S., UK and Japanese teams to drive commercial, production and R&D efforts.

Served as core team member for all business strategy and many hands-on working teams, such as new-product development, new-product introduction, plant optimization and EPA industry concerns in Washington, D.C.

Utilized customer-first approach rather than technical-first approach, enabling development of strong working relationships with numerous key customers; became main sales contact for two of largest, most strategic accounts.

Managed several difficult accounts while organizing proactive approach to resolving issues internally with several key departments.

Established strong working relationships with key accounts and became focal point for developing partnerships.

Implemented cross-training program to improve department efficiency.

Served as main company representative regarding major problem with failing fuel hoses in commercial airlines. Conducted testing, authored technical document, represented company in official FAA meetings and successfully defended company’s position with no resulting liability. Won award for addressing company threat.

Production Superintendent, Fluoropolymer Specialties Division, Thorndale, Pennsylvania, 1988-1995

Held responsibility for five extrusion lines, fluoropolymer compounding, and micronizing processes and semi-tech facility. Spearheaded quality initiative implementation. Oversaw four supervisors, one process engineer and 36 union employees.

Increased productivity by 20%, increased product quality and reduced rejection rate by 20%.

Reduced $4,000,000 budget by 15% in 1992 and met reduced budget in 1993 of $3,250,000.

Helped set up plant for ISO 9002 certification.

Acted in liaison capacity between customers and plant technical service and sales.

Worked with, changed attitudes and developed two previously unmotivated employees into productive team members.

Production Control Engineer and Supervisor, Bayonne, New Jersey, 1982-1988

Scheduled plant production and supervised production control group. Served as liaison with major account. Held responsibility for reactors to finishing process.

EDUCATION

Rutgers University, New Brunswick, New Jersey

B.S., Chemical Engineering, 1982

PROFESSIONAL DEVELOPMENT

SAP, 2008

GMP Requirements and Industry Practice, 2004

Lean Manufacturing, 2004

Incident Commander Training, 2002

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