Customer Service Office
Resume:
HEATHER MAY
Port Coquitlam, BC V3B 1V2
E-mail: **********@*******.***
Objective: To obtain employment that best suits my capabilities in your establishment.
OFFICE SKILLS AND ABILITIES
• Strong Retail Customer Service Experience (Triple Flip, Ashton Shoes, Smart Set)
• Microsoft Office 2000
• Word, Power Point, Excel, Outlook
• Fax, Photocopier, Switchboard
• Experienced in office administration in busy medical and event planning offices
EMPLOYMENT HISTORY
Full time Nanny - February 2014 to present
Some duties include taking care of three children ages 5, 8, 11 full-time Mon - Fri
Taking the kids to and from school
Helping with homework daily
Cleaning the house and doing laundry
Caring for their pet dog
Running the family errands: Grocery shopping, pet groomers, clothes shopping etc.
Cooking meals when needed
Part time Sales Associate at Triple Flip - September 2013 to present
Duties include: Cheerfully greeting and helping customers
Put away clothes that are not purchased
Handling cash and the debit machine
Entering and accepting new stock
Attaching security tag to clothes
Count Inventory
In Home Daycare Owner/Operator – January 2008 - August 2013
Operate an in home daycare while raising two daughters for children aged 1 to 6yr old. Duties involved feeding, personal grooming instruction and personal care, pick up/drop of from school and activities across the community. Provided basic education and learning opportunities with a focus on independent learning techniques.
Receptionist/Switchboard – Re/Max Central - Maternity Leave Jan 31st to September 2007
Responsible for managing busy switchboard and paging system, enter and process new listings, set up mailboxes and computer access for new agents, open and distribute daily faxes and mail, order all office supplies, type memos and letters, track, enter and prepare the month end earning totals for staff and agents, prepare a monthly floor duty schedule.
Social Coordinator – Rochester Elementary School - September 2004 – June 2006
Organize staff appreciation luncheons, hot lunches, and school decoration committee team leader.
Administrative Assistant/Receptionist – Science Council of BC - 2000 - 2002
Answer switchboard, process daily mail, arrange for couriers and prepare waybills, type memos, reconcile courier waybills for month-end, fax documents, large mail-outs, journal entry for magazines, database entry for both central and international database, maintain photocopiers and faxes, take monthly readings for two copiers, order supplies.
Office Administrator for massage clinic – West Coast College of Massage Therapy -
March - October 1996
Appointment booking, data entry, filing, collect/sort mail, order supplies, maintain general ledger, collect student tuition.
Medical Office Assistant – Dr. Patrick Kelly (October 1995)
Set up new medical practice for Dr. Kelly. Introduced filing system, booked appointments, assisted in minor surgery procedures, maintained AR/AP and general ledger (Practicum for MOA diploma).
TRAINING AND EDUCATION
(MOA) Medical Office Assistant Diploma with honours - Sprott Shaw Business College - 1995
Certificate for “Outstanding Receptionist” - Fred Pryor Seminars - 2001
Centennial Sr. Secondary School - Graduated with diploma - 1992
REFERENCES
Shannon Whelan
Triple Flip
Lennie Sims
Parent of Reese, Alfie and Teddy Sims
Misti Phillips
Parent of Xander and Teagan
Karen May
Parent of Madison
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