Customer Service
Resume:
Janis Loetscher
Mokena, Illinois 60448
***.*********@*****.***
Skills Profile
Following company guidelines and underwriting rules for the following companies:
AAA/MemberSelect Insurance Company
Travelers Insurance Company
Metlife Auto and Home Insurance Company
Progressive Insurance Company
Affirmative Insurance Company
First Chicago Insurance Company
Pekin Insurance Company
Standard Mutual Insurance Company
Kane County Mutual Insurance Company
Foremost Insurance Company
Selective Flood Insurance
Office Duties
Answering phones
Transferring calls to the appropriate producers
Maintaining of customer files
Processing of customer payments
Processing customer endorsements, amendments, and cancellations
Reviewing current customer files with insured’s for any changes or concerns
Gathering date to correctly quote client risks
Quoting client risks where they will qualify
Establishing and maintaining relationships with company underwriters
Reporting and processing client claims
Data entry into agency management systems
Transactions of new, renewal, and policy endorsements
Insurance computer programs
Applied Systems Agency Management System
EZ Lynks comparative rater
Company specific rating systems
Microsoft Word
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Work Experience
Complete Insurance Services, Inc.
Please do not contact
1994-to present
Personal lines customer service. Personal lines quoting. Home, auto, dwelling fire, umbrella, recreational vehicles, motorcycles, boats, umbrella, flood, small farm and small commercial lines. General office assistance work. Processing for clients, endorsements as well as payments. Maintaning client files. Data entry into company management system for quoting.
Silver Cross Hospital
1981-1991
Radiology Dept.
Assisting and transporting of patients. Assisting the radiologists and the radiology techs. Department office work. Answering phones and maintaining patient files.
Silver Cross Hospital
1973-1980
Unit aide/clerk
Transporting patients to different departments. Assisting nursing with maintaining patient files. Follow up for patients of physician orders.
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