Customer Service Sales
Resume:
GREGORY TURNER
Houston, Texas 77095
************@*****.***
EDUCATIONAL BACKGROUND
BA in Communications University of Texas at San Antonio Graduated: May 2015
EXPERIENCE
Membership Services Leader - Katy Family YMCA 08/2015 – Present
Katy, TX
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Use automated information systems to analyze the customer’s situation.
Responsible for compiling and generating reports as they relate to customer service surveys.
Membership Engagement Representative - Braundera YMCA 05/2014 – 08/2015
San Antonio, TX
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
Troubleshoot customer issues over the phone.
Membership Representative and Site Aide - Mays Family YMCA 03/2013 – 05/2014
San Antonio, TX
Maintain a balance between company policy and customer benefit in decision making.
Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Honors and Activities
Conducted an in-depth analysis group project on the corporate communications aspect of USAA
Assisted in volunteer work with UTSA Voices organization
A member of Man Up organization during tenure at Lamar University
Skills and Qualities
Conducted sales interviews and sold memberships, programs, and products associated with YMCA
Effectively balance time between customer service, sales, and administrative tasks
Worked with Class, Daxko, and ActiveNet systems to perform data entry, sales transactions, and administrative tasks
Worked with all of Microsoft Office (Access, Word, Powerpoint, and Excel)
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