Manager Quality Assurance

FREDERICK JOSEPH C. PUNZALAN

City Add: L** B** Gold Street, Pilar Village, Las Pinas City

Tel. (02) 800-9282

Mobile: 091*-*******

Email: **********@*****.***

AREAS OF INTEREST

Information and Technology, Quality Assurance and Quality Control, Research, Project Management, Communications, and Electronics

TECHNICAL SKILLS

Managing / Soft Skills

• Leadership

• Mentoring / Coaching

• Process Improvement

• Analyzing Information

• Strategic Planning

• Verbal Communication

• Cascading Information / Informing Others

• Quality Engineering

• Emphasizing Excellence

• Attention to Detail

• Thoroughness

• Dealing with Complexity

Programming Language

• Selenium Web Driver, Java, JUnit, Ruby, Powerbuilder7, C++, Turbo C

• SQL

• COGNOS, InfoMaker

Software Tools

• Automation Testing: Selenium, Test Complete, JUnit, HP Quick Test Professional, Browser Mob, WAPT, MTAF

• Test Management: HP Quality Center, Test link, Enterprise Tester

• Development: Eclipse, Microsoft Visual Studio

• Reporting: JIRA, Pivotal Tracker, Rally Agile Management System, Collabnet Source Forge Enterprise, Sharepoint

• File Repository: GIT, SVN, Sharepoint, Visual Source Safe

• Build System: Jenkins

• Office: Microsoft Office ’XP, 2007 (Word, Excel, and PowerPoint) OS Platforms

• Windows (Win7, Win 2008, Win XP)

• Linux (Red Hat 6, Red Hat 5, CentOs 5)

• Solaris (Sparc, Sun X86)

Database

• MS SQL Server, Oracle, Sybase, MySQL, DB2, MS Access, Gupta SDLC Methodologies

• Agile

• Waterfall

• Scrum

• Test Driven Development (TDD)

Application Server

• IBM WAS

ECE Related

• Knowledgeable in Database Administration and System Administration

• Knowledgeable in routers, hubs, and backbones;

• Knowledgeable in Network and Cabling;

• Knowledgeable in Programmable Logic Controller; Calibration for Process Instrumentation;

• Knowledgeable in microwave design, Cable Television design, electronics design, WLAN design and GSM Network design.

PROFESSIONAL EXPERIENCE

Period: Mar 2014 - Present

Position: QA Manager – Sustaining Manila

Employer: Teradata Philippines

Teradata is the global leader in enterprise data warehousing and analytic technologies, Teradata helps companies make smarter decisions, faster. The company offers a robust and innovative portfolio of horizontal and industry analytical applications that give their customers a significant competitive advantage with valuable business intelligence.

• Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.

• Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

• Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.

• Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.

• Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.

• Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.

• Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Performs testing related tasks if needed (eg. Test case creation, test execution, defect reporting, etc..) Period: April 2013- Feb 2014

Position: Lead Quality Engineer

Employer: Teradata Philippines

Teradata is the global leader in enterprise data warehousing and analytic technologies, Teradata helps companies make smarter decisions, faster. The company offers a robust and innovative portfolio of horizontal and industry analytical applications that give their customers a significant competitive advantage with valuable business intelligence.

• Oversees senior quality engineers in both technical and admin functions

• Conducts interviews and one-on-one with team members

• Create and manage workplans

• Facilitate walkthroughs about the functionality of all applications of the project

• Act as point of contact on Test Team for any tasks/issues that the test team

• Manage issue resolution/incident management/escalation for his team

• Provide functional or technical expertise

• Report timely and accurate team status

• Leads the team in creating maintainable, scalable, operable solutions for requirements (e.g. test designs, Test Plan, and manual and automated Test Cases)

• Coordinate work with other teams; represents the team in meetings

• Measure and monitor progress during each test to ensure that the application is tested, validated, and piloted on time and within budget and that it meets or exceeds expectations.

• Participate in quality management reviews as outlined in the Validation Task Overview to ensure adherence to all quality management plans and standards

Period: March 2011- March 2013

Position: Test Engineer

Employer: ITRS Phil, Inc.

ITRS is the leading global provider of predictive and real-time monitoring application system to most of the world’s financial community. Its product, Geneos, provides visibility in real-time and informs clients of alerts and changes to their system, which is very essential in trading infrastructures. Geneos is based on a three-tier architecture that includes instrumentation, analysis and consolidation and presentation.

• Performs web automation testing using Selenium Web Driver, using JUnit and Java as testing framework

• Performs manual end-to-end testing on Geneos monitoring system, as well as Geneos web server

• Performs manual and automated testing on Cloud developed and Mobile applications

• Provides formal and informal trainings to new engineers and ITRS clients regarding the Geneos system

• Plans and coordinates with UK counterparts for plans, issues and tasks on every sprint

• Configures system using different OS platform (Linux, Solaris, Windows) and databases (mySQL, MS SQL Server, Oracle, Sybase)

Period: October 2008 – June 2011

Position: Quality Engineer (Project Lead – Nov 2009 to Mar 2011) Employer: Misys International Banking

Misys is a leading global application software and services provider focused on delivering value to our customers through integrated and comprehensive solutions. Its products, Message Manager and Payment Manager, are an advanced thin client, standards-based Java EE applications covering every messaging requirement a bank has. Both are used by banks to remove silos, modernize and protect legacy applications and implement new solutions fast. It is proven to reduce time to market for new developments, control costs and help banks adapt quickly to regulatory and market changes.

• Responsible for helping ensure product quality, through the planning and execution of: 1) product testing, and/or 2) process/product standards compliance.

• Have direct involvement in manual or automated test efforts or in developing and managing compliance to standards for process or product quality.

• Assure product quality through the development of ‘net-new’ manual or automated test scripts (QTP and MTAF). This effort should maximize the ROI while minimizing quality risks. Output consistent with department’s guidelines.

• Assure process quality and consistency through development or adherence to guidelines and standards appropriate to product and industry and/or development life cycle.

• Leverage (if necessary, develop) metrics-based governance, relevant reporting and audit mechanisms. Assist project manager in identifying data to maintain, and KPIs to analyze and report against.

• When involved in testing, ensure test design is traceable to requirement and achieves a high level of requirement and test execution coverage. Continuously improve test scripts and product coverage. Complete all updates test cases, test scripts, test harnesses, test guidelines according to schedule.

• Execute all assigned testing, whether manual or automated, according to schedule and any productivity targets committed.

• Support root cause analysis exercises against target areas, propose corrective approaches for measurable improvements, track and report progress; communicate the plans and results effectively to drive change. Collect and analyze data and other findings, according to plans.

• Produce reports that are clear, effective, insightful, and traceable – whether for defects discovered during test or non-compliance issues found during a process review or audit. Utilize existing tracking systems, report mechanisms, agreed conventions, and metrics when preparing and providing such reports.

• Escalate concerns about project/product/process quality in clear, timely, collaborative, constructive way.

• Knowledgeable and conversant in defect prevention and associated tools and methodologies.

• Participate in improvement initiatives. Develop Quality Assurance plans or Test Plans and embed appropriate activities as part of project/product development plans.

• Objectively evaluate processes and products against applicable standards, and procedures.

• Participate in defect reviews or other project efforts, providing clear status when needed. Period: November 2007 – October 2008

Position: QC Analyst II

Employer: Deltek Systems Technology Philippines

Deltek is the leading global provider of enterprise software and information solutions for professional services firms and government contractors. Its product, Cobra, is an easy-to-use, powerful system for managing project costs, measuring earned value, and analyzing budgets, actuals, and forecasts with an intuitive interface, helpful wizards and government compliance reporting.

• Work with development and quality control teams in multiple countries to deliver new software products and product updates of impeccable quality.

• Involved in creation of test documents and reports and testing of different project management/scheduling software..

• Planning, developing and executing manual test strategies in J2EE, .NET, and Cognos developed applications.

• Ensuring data integrity by executing SQL scripts on both MSS and Oracle servers.

• Assist in quality process improvements.

Period: January 2006 – November 2007

Position: Business Analyst (Application Technology Specialists) Employer: Airfreight 2100, FedEx

Airfreight 2100 owns two of the country’s leading freight forwarding namely Air 21 and FedEx. Its internal IT products, ComSys and DomBill, help the company in monitoring its financial activities.

• To define and specify detailed user requirements for the development of applications

• Survey of current procedures and user requirements under the guidelines contained in a project definition paper prepared by the Project Lead.

• Prepare detailed system requirements specifications and submit for peer review and supervisor / user sign- off.

• Coordinate with the Project Lead for systems design of databases, entity relationships, user-interfaces, data elements and relationships.

• Define sockets and interfacing for systems enhancements and extensions.

• Database manipulation.

• Prepare technical work plan in coordination with the SA/Programmer and QA Analyst (construction and QA) in accordance with the project plan prepared by the Project Lead.

• Prepare test plan and participate in functional testing after completion of unit testing by SA/Programmer.

• Conduct training of users in the use of the system

• Oversee SA/Programmers and other members of the roll-out team during the roll-out.

• Prepare reports as required by the documentation standards and by demand

• Researches and resolves clients request for assistance and refer the more complex problems to more senior technical staff.

• Create Functional Specifications, Functional Testing, Regression Testing and Functional Analysis Report on supported systems

• Installs, tests (UAT), troubleshoots and maintains client side applications including network issues regarding Lina Group owned network.

• Implements and monitors PC standards and procedures.

• Resolves customer problems in the use of the application; and to report to the implementation team unresolved problems encountered at the premises.

• Performs and/or implements quality system and ISO-related activities.

• Responsible for verifying the accuracy of all information before processing or releasing to internal or external customer.

RESEARCH PAPERS AND PROJECTS HANDLED

APRIMO MARKETING STUDIO

Is an all-in-one solution for putting true Integrated Marketing Management to work in advancing your business. And with the new release of Aprimo Marketing Studio®v8.7, capabilities now include an improved user interface along with out-of-box integration with Aprimo® Relationship Manager. GENEOS ACTIVE CONSOLE

A system that aims to help monitor the activity of any Gateway and Netprobe. It comes with a dashboard which makes monitoring easier

GENEOS WEB MONTAGE

A web based version of Active Console that helps monitoring of any Gateway and Netprobe accessible thru the use of the net.

MESSAGE MANAGER / PAYMENT MANAGER

A banking software that helps user to process (decode, understand, transmit, and receive) SWIFT Messages. The system is developed by using Meridian MERIDIAN REPOSITORY EDITOR Ver. 3.5, 4.0, 4.1, 4.2, and 4.3 A Misys in-house developer tool that uses J2EE language. The concept used by this tool is based on nodes and workflows.

SWIFT 2009 REGULATORY CHANGES

A modification implemented on Message Manager to cater for the SWIFT 2009 Changes ABSA XML ENHANCEMENTS

A modification on Meridian 4.3 that allows the tool to handle XML message schemas ABSA FLAT FILE PROCESSING

A modification on Meridian 4.3 that allows the tool to process bulk messages in a flat file ATHENA

A web-based application that uses COGNOS UI, that makes report modification easier for our clients. COSPOINT

An accounting system that contains Resource and Project Management TIME and EXPENSE

A system that takes care of Payroll and Timekeeping. DELTEK OPENPLAN

An application for project management which has features for scheduling and costing. COBRA COPPERHEAD

An application that covers project management and Earn Value Management. PRODUCTION CENTER MANPOWER CONTROL

An internet based (web based) system that measures the productivity of a certain individual in a production center. Also serves as a system for time and schedule auditing. WAREHOUSE OPERATION SYSTEM

A system that takes care of all the operation that happens in a warehouse. ONE TIME TAX TRANSACTION

An internet based system whose objective is to make the filling of income tax return easier. FEDEX SYSTEM

A system that records all the transaction of FEDEX. DOMESTIC FREIGHT SYSTEM

A system that covers and records all the transaction in a courier or a freight forwarding business. COMMERCIAL SYSTEM

A system that takes care of all financial operations or work in a company. DOMESTIC BILLING

A financial system that records all financial transactions in a day. CREDIT STATUS MONITORING SYSTEM

A financial system that records and calculates the financial credit status of a client TRAININGS AND SEMINARS ATTENDED

Agile Training - June 2-3, 2010

CUITAA Automation Tool - November 24 – 26, 2008

Meredian 4 - Workflow / WAS - October 13 – 17, 2008 Mercury Quality Center - October 20, 2008

Mercury Quick Test Professional – Introduction - August 4, 2008 Mercury Quick Test Professional - Fast-track - August 5 – 9, 2008 E-SDLC Effective SDLC - March 3 – 7, 2008

Basic Banking Concepts - November 27, 2008

Midas Plus Basics - November 5, 2008

SWIFT E-Learning - October 7 – 10, 2008

Message Manager Intoduction - October 13, 2008

COGNOS Programming / Authoring FASTRAK - December 17 – 21, 2007 Business Process Reengineering for Business Analyst - July 12, 2007 FASTRACK to Power Builder 10 - May 15 – 19, 2007

FASTRACK to Sybase Servers (ASE 12.5) - Jan 9 – 12, 2007 Sybase SQL Training (ASE 12.5) - October 9, 2006

ISO 27001:2005 Awareness - August 8, 2006t

ISO 9001:2000 QMS Awareness - February 20, 2006

5S and Records Management Training - February 17, 2006 Fujitsu Computer Programming Training (C, C++, VB) - January 2 – 30, 2006 EDUCATION

OUR LADY OF PILAR MONTESSORI

Elementary Education (1990 – 1996)

LAS PINAS COLLEGE

Secondary Education (1996 – 2000)

MAPUA INSTITUTE OF TECHNOLOGY

B.S., Electronics and Communications Engineering (2000 – 2005) PERSONAL DATA

Born in Manila on October 5, 1983; Married; Filipino citizenship; Roman Catholic; Above-average communication skills; fluent in English and Filipino; Likes sports and surfing the net; Dependable, analytical and hardworking; Can work under pressure with minimal supervision; Has a good sense of responsibility, creative and resourceful; can manage time effectively; Has a high sense on family and Filipino values.

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